Intake Liaison

**Job description**

**Intake Liaison (BHSS Hub)**

**Permanent Full Time Position**: 35 hours per week

**Expected Start Date**:September 1, 2025

**Salary Range**: $45,498.77 - $54,599.15 per year ($24.99 - $29.99 per hour)

**Organization Background**

LAMP Community Health Centre is a multi-service, community based charitable organization that provides a wide range of programs and services to improve a person's health. LAMP uses a co-ordinated approach to connect people to medical services and other programs that build personal resources. By providing services that improve physical, emotional, social and economic well-being, people can better control their health and environment.

**Job Summary**

LAMP Community Health Centre (LAMP CHC) is partnering with Roots Community Services Inc (RootsCS) and the Canadian Mental Health Association Peel Dufferin (CMHA Peel Dufferin) to design, develop and implement an integrated health and social services Hub with and for the Black, African and Caribbean (BAC) communities in Peel Region. The Hub will provide primary health, mental health, addictions and social services programs that will holistically address the physical, mental, social and cultural needs of BAC communities, and seek to eliminate disparities and inequities.

To achieve our goals, we are recruiting people who are passionate about delivering culturally relevant, responsive and affirming care that will inspire individuals to improve their wellbeing.

Reporting to the Manager, Primary Health Care (BHSS Hub), and working closely with the above partners, the Intake Liaison is one of the first points of contact for anyone seeking service through the Hub.

The Intake Liaison will maintain responsibility for receiving requests for access and coordinating program and service connections for care. The Intake Liaison maintains overall responsibility for waitlists and administration of intake assessments and scheduling. They work in close partnership with Registered Practical Nurses and other administrative and support staff with regard to triaging and clinical decisions, as well as providers of care, and are involved in related administrative aspects of the program.

The Intake Liaison will ensure that all organizational policies are followed; ensure the provision of high-quality services to clients in keeping with LAMP values, Hub principles, and the health priorities of BAC communities; and reflect the high-quality work and integrity of LAMP and the Hub collaborative at all times

**Primary Responsibilities**
- Facilitates initial screening with intake criteria and provides other resources as necessary to any person(s) seeking care or referred to the Hub’s programs and service areas
- Assess individuals needs and available resources in a culturally safe manner and by following anti-racism and anti-oppression frameworks when engaging with them
- Identifies situations that warrant fast-tracking or referral(s) to external crisis or other services
- Obtains all relevant and required information, completing data registration/collection of forms or consents etc. and booking initial assessments or appointments with care providers
- Provides orientation to the Hub services and programs, code of conduct requirements and other additional general new client information on access
- Coordinates individual or group documentation collection as deemed necessary and supporting access to other services as directed
- Supports navigation of other community or health services including information for community resources/services as appropriate to the person(s) situation
- Documents and maintains all waiting lists when service area(s) require, providing ongoing follow-up and updating information
- Handles inbound and outbound calls related to information and follow up on intake with a courteous, professional and timely manner
- Processes electronic and paper documentation; filing, scanning and faxing
- Provides feedback and/or input in the development and evaluation of policies and procedures for the role or otherwise as requested to support program enhancement
- Attends stakeholder meetings where intake matters are addressed, providing solutions and following up as appropriate in a timely manner with all concerned parties and nurtures those relationships as a trusted representative of LAMP CHC and the BHSS Hub
- Participates in discussions and decision-making at team and/or other meetings as requested
- Contributes to overall team functioning by assisting where needed and with the development of quality and process improvement initiatives
- Advances the Hub’s work by participation in activities that seek to strengthen collaborative and interdisciplinary teamwork, such as interdisciplinary committees
- Preserves confidentiality of all client and employee information and seeks to minimize risk while working with data
- Maintains and develops new professional competencies as directed by their supervisor
- All other tasks and duties