Administrative Assistant

3 days ago

Prince Albert, Canada ClaimsPro LP Full time

Company:
ClaimsPro LP

Administrative Assistant - Full-time (Prince Albert, Regina, Saskatoon)

Position could be located in Prince Albert, Regina or Saskatoon - work in office onsite is required

Role Summary

Loss Adjusting is a fast-paced, complex field of insurance with no 2 files quite the same. Whether it be a home fire, a fender-bender, or an injury caused by a major accident, the ClaimsPro team determines coverage, legal liability, and settles claims with excellent customer service.

ClaimsPro relies on their Administrative Assistants to support the branch staff and producers in the delivery of quality service to our clients. The key focus of the position is to provide effective and efficient administrative support within a fast paced environment.

The position duties include typing, computer work on our internal software program and MS Office, file coordination and filing, reception duties and may also provide other administrative and clerical support to various branch staff. Other duties as may be required.

Competencies required to succeed

This role requires someone with high attention to details and enjoys doing things in a systematic way, while at the same time able to effectively deal with a high-pressure work environment, including Adjusters and meeting deadlines. He/she must:

- Be action/results oriented, with ability to take initiatives
- Possess above-average written and verbal communication skills
- Have mature and friendly disposition in dealing with pressures at work
- Have intermediate computer skills and ability to learn new computer system
- Professional demeanor and strong customer service & interpersonal skills
- Excellent organizational skills / ability to prioritize
- Able to work in fast paced, evolving environment with mínimal supervision

**Responsibilities**:

- Document control: maintain client files, photocopy and distribute documents, scan claim mail and faxes, attach to online claims files and put hard copy to file. Prepare files for closing.
- Handling billings for claims - prepares invoices for client billing
- Reception: answer phones and forward calls in a timely, professional and efficient manner
- Opening new client claims and set up in the system
- Transcribes data from source documents following generally standardized procedures using coding skills and some judgment, for review by the adjuster
- Claim file management - filing and pulling information
- Administrative support to the Branch Manager as needed
- Other duties as assigned

Education, knowledge and experience required
- Grade twelve diploma
- A post-secondary diploma in Office Administration will be given preference.
- Previous experience within a dynamic team will be given preference.
- Experience in an administrative support environment is preferred
- Previously demonstrated ability to execute high attention to detail
- Completion of First Aid training is an asset
- Demonstrated ability to manage changing priorities and proven organizational skills
- Demonstrated behaviors showing initiative behaviors and follow-up skills
- Demonstrated ability to maintain a high level of confidentiality
- Demonstrated professionalism and work ethic
- Proven ability to contribute to and work well within a team environment
- Intermediate experience with Word, and strong Excel skills are required
- All prospective employees must pass a background check

Please note, all new employees who are not in roles in which they can work 100% remotely are required to be vaccinated and submit proof of vaccination.

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