Operations Manager, Van Houtte

Job Overview:
**OPERATIONS MANAGER, VAN HOUTTE COFFEE SERVICES**

As part of the Keurig Dr. Pepper family, Van Houtte Coffee Services was founded on the heritage of generations of coffee service entrepreneurs and pride ourselves on the highest levels of customer service day-in and day-out.

Founded upon the knowledge of nearly a century of roasting expertise, Van Houtte Coffee Services is proud of our Van Houtte® Master Roaster heritage. As a division of Keurig Canada, we combine this rich history to the revolutionary innovations of the Keurig® brewing system, bringing to our customers a unique combination of technology and tradition. Together, we provide the perfect brew.

With 25 branches across Canada and more than 450 employees, we serve over 1 million cups every single day.

We are a dynamic, ever changing and fast paced environment and are proud to be part of Canada’s top 100 employers and Canada’s Top 100 Employers for young professionals.

We are looking for a roll-up your sleeves person to join our team and build a career as **Operations Manager **in **Saskatoon**.

**What You’ll Do**
- Oversee and manage delivery, warehouse, technical services and associated teams in a fast paced environment
- Maintain positive staff relations through consistent and effective communication including staff meetings, weekly reviews, and one on one communication
- Oversee and manage administrative processes and procedures, ensuring these are executed and completed efficiently and in accordance with corporate policy
- Manage, and support the employee lifecycle (recruitment, orientation, and onboarding, retention, and offboarding). Provide coaching and performance feedback, supporting professional growth, training, and development
- Ensures an inclusive and collaborative work environment that is aligned with KDP values and policies
- Collaborate closely with Associate Managers and leaders across the territory and country to promote synergy

**Requirements**:
**Who You Are**
- An experienced operations (3+) and people manager with a minimum of 5 direct reports. A management focus on the operational side of the business with a technical service component (installs, removals, exchanges, and service of equipment) would be preferred and is considered an asset.
- A change agent who can implement corporate best practices and policies, lead change, and engage and support others in the change process. Lean Six Sigma training is an asset.
- A “coach” focused on leading and building high-performance teams
- A strong communicator that can develop and maintain strong professional relationships (internal and external stakeholders), especially within a corporate structure
- Committed to valuing health and safety by championing occupational health and safety standards and policies.
- A proven track record of increasing responsibility over the course of your career
- Level-headed and calm under pressure - your organization and time management skills allow you to be agile, and manage competing priorities with ease
- Have a customer first mindset, and are willing to roll-up your sleeves and get things done when necessary

Company Overview:
Keurig Dr Pepper (NASDAQ : KDP) est une entreprise de boissons moderne avec une vision audacieuse qui offre croissance et opportunité. Nous opérons avec un modèle d'affaires différencié et avec un portefeuille de marques de classe mondiale, alimentée par une équipe talentueuse, engagée et ancrée dans nos valeurs. Chez KDP, nous travaillons avec de grandes et passionnantes marques de boissons ainsi que le système d'infusion de café une tasse à la fois no 1 en Amérique du Nord, et nous prenons plaisir le faire

Ensemble, nous avons créé une entreprise chef de file dans le domaine des boissons en Amérique du Nord, qui offre des boissons chaudes et froides à grande échelle. Quel que soit votre domaine d'expertise, chez KDP, vous pouvez faire partie d'une équipe fière de ses marques, de ses partenariats, de son innovation et de sa croissance. Serez-vous le prochain membre de notre révolution des boissons?

Nous nous efforçons d'être un employeur de choix, en offrant une culture et des opportunités qui permettent à notre équipe d'environ 28 000 employés de grandir et de se développer. Nos employés sont au cœur de notre entreprise, c’est pourquoi nous offrons de solides avantages sociaux qui appuient votre santé et votre bien-être, et qui assurent votre bien-être personnel et financier. Nous offrons aussi à nos employés des programmes conçus pour vous permettre d'améliorer vos compétences et votre développement professionnels, et ce, tout en nous assurant que vous vous sentez valorisés, inspirés et appréciés au travail.