Strategic Partnerships Manager

**Strategic Partnerships Manager**:
We know that by empowering pet owners with easy-to-use, convenient services and an open marketplace, we can move the industry forward, create professional opportunities in the veterinary community, and fundamentally improve animal well-being and access to care. The work we are doing is groundbreaking and is changing lives.

We work in cross-functional teams and believe ownership and accountability, along with trust, respect, and inclusion, are core tenets of success in our new working paradigm. At all levels, successful Vetster team members are those who seek to grow their careers and who share our ambition to build a global high-growth brand. Please note this role is hybrid, with 2 days per week in our office in midtown Toronto at Yonge and Summerhill.

**Join Our Mission**:
Vetster is seeking a Strategic Partnerships Manager to lead the execution and success of our most high-profile enterprise relationships. This role plays a pivotal part in delivering exceptional partner experiences, driving measurable outcomes, and ensuring long-term growth and retention.

This is a hands-on, Enterprise sales and relationship role focused on onboarding, launch execution, and long-term partner success. You will ensure that Vetster's services are seamlessly integrated into partner ecosystems and that usage, engagement, and results are consistently optimized.

Reporting directly to the VP of Sales & Business Development, this role blends relationship management, operational oversight, and strategic execution. You'll be a key player in bringing new partnerships to life, scaling existing programs, and serving as the voice of the partner across internal teams.

**Responsibilities**:
**Partner Management & Relationship Building**:

- Act as the day-to-day lead for a portfolio of strategic partners
- Build and maintain trusted relationships with senior partner stakeholders
- Deliver ongoing reporting, insights, and strategic updates to ensure alignment and value realization Serve as the internal advocate for partner needs, priorities, and feedback

**Program Execution & Launch Oversight**:

- Lead end-to-end execution of partner pilots, launches, and ongoing programs
- Coordinate onboarding, training, documentation, and go-to-market activities
- Align cross-functional teams to deliver partner milestones on time and with excellence Own timelines, deliverables, and internal communications related to partner programs

**Performance Monitoring & Strategic Growth**:

- Monitor key metrics (engagement, utilization, satisfaction) and take action on trends
- Identify opportunities for program optimization, upsell, and renewal Help build and evolve scalable frameworks for onboarding, lifecycle management, and enablement

**Cross-Functional Leadership**:

- Collaborate with internal teams to meet and exceed partner expectations
- Translate partner objectives into actionable internal plans and ensure follow-through Influence internal roadmaps and processes based on partner feedback and performance

**Field Engagement & Brand Representation**:

- Travel to partner locations to support launches, training, and strategic engagements
- Represent Vetster at partner meetings, conferences, and industry events as needed

**Qualifications**:

- 4+ years of experience in strategic partnerships, enterprise client success, or partner program management
- Demonstrated success managing large B2B clients or partnerships with cross-functional coordination
- Highly organized with experience managing complex projects from start to finish
- Comfortable working directly with executives, both internally and externally
- Self-starter who thrives in an ambiguous, dynamic startup environment
- Strong problem-solving and critical thinking abilities
- Willingness to travel, depending on partnership needs
- Experience in healthcare, retail, insurance, or veterinary industries is an asset
- Familiarity with project management platforms (e.g. Jira, Confluence, etc.)
- Exceptional communication skills (verbal, written, and presentation)

Interview process:

- Stage 1: Introductory Meeting: This is a 30-minute Google Meet video call with Keltie Neville (People Operations) to share more about the role and Vetster, and learn about you.
- Stage 2: Skills Interview: This is a 45-minute Google Meet video interview with Mike Wilson (VP of Sales and Business Development), where he will take you through his team roadmap and learn more about your skills and experience.
- Stage 3: In-person behavioral interview at Vetster HQ (14 Birch Avenue, Toronto) with Mike Wilson (VP of Sales and Business Development), Kristen Johnson (VP of Marketing), and Brody Slacer (VP of Business Operations).

Why join us:

- Unlimited access to Vetster for your pets.
- Dog-friendly office environment.
- Generous vacation and personal day policy.
- Comprehensive health and dental benefits for you and your family.
- Competitive salary with market alignment.
- RRSP mat