Customer Care Technician

3 days ago

Calgary, Canada Prominent Homes Ltd. Full time

**About Us**

**Prominent Homes** is a leader in the residential construction industry, committed to delivering high-quality homes to our customers across Calgary and area. With a strong reputation for excellence, we are dedicated to innovation, customer satisfaction, and building strong relationships with our trades and suppliers. As we continue to grow, we are looking for a **Customer Care Technician** to join our team and contribute to the success of our projects.
- Prepare homes for inspections including final occupancy by homeowners
- Conduct pre-possession walkthroughs with homeowners, where service warranty lists will be reviewed and work to be done scheduled
- Conduct effective reviews of the home with the client at 60 days and year end or as may be required from time to time
- Ensure checklists are followed at 90 days and year end
- Review work orders on a daily basis and follow-up with homeowners to ensure work is complete
- Develop a constructive and respectful working relationship with homeowners
- Conduct monthly inspections/work at showhomes, to keep the warranty valid, and the operation of the showhome running smoothly
- Meet with direct supervisor at designated time to discuss work completed and work to be assigned to trades
- Assist site supervisor with possession, walk throughs, attending client meetings
- Other duties as assigned

**Requirements and Qualifications**:

- Several years’ experience in residential / commercial construction or renovations or repairs
- Knowledge of and demonstrated proficiency in multiple trades functions such as carpentry, drywall, painting, etc. is a requirement, as is knowledge of various tools and equipment
- Must have the ability to read and write in the English language at a basic level
- Ability to coordinate several simultaneous tasks while maintaining a positive attitude and a flexible work style
- Self-motivated with ability to work well independently
- Must be punctual, reliable, and possess an excellent work ethic
- General computer skills required
- Excellent customer service skills in dealing with homeowners
- Have a professional, clean and neat appearance
- Must have a valid driver’s license
- Must have Alberta New Home Warranty (ANHW) experience.

**Job Types**: Full-time, Permanent

Pay: $60,000.00-$70,000.00 per year

**Benefits**:

- Casual dress
- Company car
- Company events
- Dental care
- Paid time off
- Vision care

Ability to commute/relocate:

- Calgary, AB: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Driver's Licence (required)

Work Location: In person

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