Quality Assurance

**Position Overview**:
Exemplifying our Vision: together a safe, secure, health community, our Mission:
providing policing services to those who live, work and visit the city, by engaging with the

community, upholding the law and preserving public safety and our Core Values:
Leadership, Accountability, Professionalism, Inclusiveness, Integrity and Valour and in

keeping with the Core Business and Strategic Directions of the Saint John Police, the

Quality Assurance (QA) Specialist is a diligent and detail-oriented civilian quality

assurance file reader that ensures the accuracy and completeness of case files and

reports. They play a critical role in maintaining the quality and integrity of police records

and documentation.

JOB DUTIES AND RESPONSIBILITES

Under the direction of the Inspector of Support Services, the Quality Assurance

Specialist is responsible for including, but not limited to:
File Review and Analysis
- Conduct thorough and systematic reviews of police case files, reports, and

documentation to ensure accuracy, completeness, and adherence to established

protocols.
- Identify and rectify any discrepancies, errors, or omissions in the documentation

and reports by cross-referencing with relevant sources, policies, and databases.

Compliance Oversight
- Monitor and ensure compliance with regulatory requirements, departmental

policies, and legal standards in all documentation and records.
- Provide recommendations for improvements to enhance the quality and integrity

of police files and reports.
- Perform regular audits and quality checks of data entered into records and

evidence management databases to ensure accuracy, completeness, and

compliance with established protocols.
- Develop and maintain quality assurance procedures, protocols, and

documentation for the records and evidence management databases and ensure

adherence to these standards.
- Investigate and resolve any data discrepancies or errors within the records and

evidence management databases, working closely with relevant stakeholders to implement necessary corrections.
- Monitor and enforce data security and access controls within the records and evidence management databases, ensuring compliance with privacy regulations and best practices.

Quality Assurance Reporting
- Prepare detailed quality assurance reports summarizing findings, observations, and recommendations for management review and action.
- Track and maintain records of file review activities, findings, and corrective actions taken.
- Assist with the disclosure of information in accordance with regulatory requirements, departmental policies, and legal standards.

Collaboration and Communication
- Collaborate with police officers, supervisors, and administrative staff to address any issues or concerns identified during file reviews.
- Communicate effectively with internal stakeholders to provide guidance and support in maintaining file quality and accuracy.
- Act as a liaison between the police force and external vendors or agencies involved in the records and evidence management databases, ensuring effective communication and collaboration.
- Collaborate with IT and software development teams to identify and address any technical issues and maintenance within the records and evidence management databases.

Right to Information and Protection of Privacy Act (RTIPPA)
- Process RTIPPA requests under the direction of the Manager of Policy and Risk Management in accordance with legislative requirements and internal policies.

Training and Support
- Provide training and guidance to police personnel on best practices for documentation, record-keeping, and file management to ensure ongoing compliance and quality.
- Provide training and support to police force personnel on the proper use of the records and evidence management databases, including data entry, retrieval, and reporting functions.
- Stay up-to-date with industry best practices, regulations, and advancements in records and evidence management databases technology, and make recommendations for system improvements as needed.

**Essential Qualifications**:
Prerequisites:

- Must be security cleared
- Experience with law enforcement records and evidence management databases would be an asset such as Versaterm and Axon Public Safety.

Knowledge of:

- Strong understanding of legal and regulatory requirements related to police documentation and record-keeping.
- Excellent attention to detail, analytical skills, and the ability to work independently.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.

Ability to:

- Technical Proficiency: A strong understanding of information technology, database management, and records and evidence management databases is essential. The individual should be proficient in using relevant software and tools to conduct quality assurance processes, analyze data, and identify system issues.
- Attention to Detail