Director, Business Systems

At Nelson, we’ve been shaping the future of education for children and youth across Canada for over 110 years. As the country’s largest K-12 education content provider, we remain dedicated to our legacy of looking forward, paving the way in creating boundless, accessible, and engaging learning experiences for all.

Our innovative solutions, including Edwin, our digital learning platform, provide curriculum-aligned content that support diverse learning styles while fostering critical thinking, creativity, and lifelong learning. We listen intently to the unique needs of educators, students, and administrators everywhere, and continuously evolve what we do and build to improve their lives daily.

**About the Role**:
Reporting to the Vice President, Technology Services, the Director of Business Systems will be responsible for overseeing the seamless operation of all business systems, ensuring their alignment with Nelson's strategic objectives. This role is responsible for managing all operational activities of existing systems, collaborating with other business leads, and providing direction and support for new solutions that enhance business operations. The Director will work closely with decision-makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.

**Key Accountabilities**:

- Manage business systems’ operational and strategic planning, including business requirements, project planning, budget, and resource allocation
- Oversee ongoing maintenance, optimizations, improvements, and enhancements
- Direct research on potential technology solutions, integrations with partners, and implementations in support of new initiatives
- Enforce best practices and standards for business systems throughout their development/product lifecycles
- Create methodologies and processes for master data management and integrity across all business systems
- Direct the analysis of test planning to discover and report any defects, bugs, errors, configuration issues, and interoperability flaws
- Develop change control processes, practices, and guidelines for new and existing technologies
- Determine the selection and appropriate usage of partners, automated tools, accessibility tools, data collection tools, and other tools to support the business
- Review performance of Business Systems to determine operating costs, productivity levels, and upgrade requirements
- Benchmark, analyze, report on, and make recommendations for the improvement of the Business Systems
- Manage all members of the business systems team including analysts, developers and quality assurance, leveraging agile methodologies and ensuring that deadlines are met
- Train, coach, and mentor staff, and plan and conduct performance appraisals
- Cultivate and disseminate knowledge of systems
- Understand project requirements and ability to work closely with team on feature releases and being pro-active

**Requirements**:

- University degree in software engineering, computer science, or other related post-secondary Technology field.
- 8+ years direct experience in overseeing the design, development, QA, and implementation of technology systems
- 8+ years of experience managing a team of technology professionals
- Experience with functional, integration, regression, stress, and smoke testing
- Strong understanding of Agile development methodology, Scrum, and software used to manage technology projects, i.e. Atlassian, Confluence, JIRA, etc.
- Strong knowledge of system metrics, best practices and methodologies
- Direct hands-on experience with ad hoc query programs, automated tools, reporting software, API platforms
- Proven data export/import/analysis and problem-solving abilities
- Good project management skills and/or substantial exposure to project-based work
- Excellent understanding of the organization’s goals and objectives
- Excellent written and oral communication skills
- Excellent coaching, listening, presentation, and interpersonal skills
- Ability to communicate ideas in both technical and user-friendly language
- Able to prioritize and execute tasks in a high-pressure environment
- Creative and analytical thinker who is self-driven and capable of working in a fast-paced environment
- Strong MS Office skills - Word, Outlook, Excel and PowerPoint
- Strong systematic troubleshooting and problem-solving skills
- Keen attention to detail
- Knowledge of applicable data privacy practices and laws
- Experience working in a team-oriented, collaborative environment
- Willing to provide support outside regular work hours
- Must be located in the GTA; Hybrid role (in office + work from home)

**Benefits**

**What We Offer**:
At Nelson, we believe in taking care of our people.

Your well-being, growth, and work-life balance matter to us, which is why we offer a comprehensive benefits package designed to support you—professionally and personally.

**Health & Wellness**
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