Customer Service Manager

7 days ago

Fort Saskatchewan, Canada FAS GAS PLUS Full time

or equivalent experience

**Work Setting**:

- Convenience store

**Tasks**:

- Manage staff and assign duties
- Determine merchandise and services to be sold
- Locate, select and procure merchandise for resale
- Develop and implement marketing strategies
- Plan budgets and monitor revenues and expenses
- Determine staffing requirements
- Resolve problems that arise, such as customer complaints and supply shortages
- Plan, organize, direct, control and evaluate daily operations
- Recruit, hire and supervise staff and/or volunteers

**Supervision**:

- 5-10 people

**Computer and Technology Knowledge**:

- Inventory control software
- Electronic mail

**Security and Safety**:

- Basic security clearance

**Work Conditions and Physical Capabilities**:

- Fast-paced environment
- Work under pressure
- Attention to detail
- Combination of sitting, standing, walking

**Personal Suitability**:

- Adaptability
- Efficiency
- Goal-oriented
- Integrity
- Positive attitude
- Quick learner
- Time management
- Client focus
- Effective interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Interpersonal awareness
- Organized
- Team player

**Health benefits**:

- Dental plan
- Health care plan

**Financial benefits**:

- As per collective agreement

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