General Assistant 超市外场服务助理(Btrust

**The role**:
Reporting to the Cashier Department Head (or his/her delegates), the General Assistant is responsible for providing good service to our customers by building rapport, fulfilling their requests, providing fast and accurate checkout, and packing service and maintaining cleaning shopping environment as required.

**Major Responsibilities**:

- Greet customers by providing good customer service with a smile and friendly enthusiasm.
- Maintain shopping baskets and trolleys cleanliness and ensure they are placed in the proper locations.
- Maintain the cleanliness of the supermarket as required to ensure customers have a clean and comfortable shopping environment.
- Put returning merchandise back to the sale area properly; timely processing of fresh and frozen goods; prevent and minimize shortage.
- Provide customers with proper packing services (light items on top of heavy items, separation of hot and cold, raw, and cooked classification) if necessary.
- Create good customer experience via delivering fast and accurate checkout service, prevent possible fraud (PLU # input, Scan merchandise, transaction discrepancies, identify counterfeit / fake cards), if necessary.
- Monitor checkout stations to ensure that they are well-kept and are working appropriately; maintain checkout area cleanliness.
- Keep self-updated with products location in store and all in-store promotion activities, so assist other departments to provide correct responses to customers.
- Perform related tasks as required.

**Knowledge, Skills and Ability Requirements**:

- Flexible to work in shifts, including weekdays, weekends, evening hours and statutory holidays.
- Be prepared to stand for a long time and able to use work related tools in a safe manner.
- Knowledge of basic work safety, Canadian currencies, and essential mathematics
- Relevant experience in handling cash is preferred.
- Able to communicate in **English** and **Chinese (Cantonese &/or Mandarin)**

**Job Types**: Full-time, Permanent

**Salary**: From $15.50 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Mississauga, ON L5C 4P3: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person