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Conference Services Manager
2 weeks ago
Overview:
**King Edward Hotel**
With its rich history, timeless elegance, and modern hospitality, the Omni King Edward Hotel has been a favourite of both locals and visitors for over 110 years. Located in the heart of downtown Toronto, this landmark hotel is just steps away from a wealth of diverse restaurants, tourist hotspots, and shopping centres. It's no wonder the Omni King Edward is the perfect destination for business and leisure travellers alike.
The Omni King Edward Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni King Edward Hotel may be your perfect match
**Job Description**:
The Conference Services Manager will be responsible for planning, coordinating and delivering group meetings, meals and various hotel functions with high service standards, operational efficiency and optimal guest satisfaction.
**Responsibilities**:
- Ensure assigned group functions meet and/or exceed customer expectations by working closely with group meeting planners to determine needs for meeting room sets, food and beverage requirements, audio visual needs, as well as cross selling hotel services.
- Work together with sales managers to ensure smooth transitions and strengthen client relationships.
- Support hotel site inspections and optimize on-site planning visits.
- Excellent creative skills to provide innovative set-ups, menus, and functions for groups. Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus.
- Create and detail banquet event orders, diagrams and resumes to ensure proper communication to all hotel departments.
- Create and maintain a strong working relationship with the operational teams, with a focus on the banquet and culinary team to ensure a high level of comfort with banquet operations.
- Understanding of both monthly forecasting and annual budget process.
- Ability to maximize group contribution through up-selling techniques.
- Ability to work and negotiate with outside vendors to ensure full service client satisfaction.
- This position requires flexible hours, evenings, weekends and occasional statutory holidays as required. Schedule varies by business demand.
- Ability to work in a fast paced office environment with multiple priorities.
Qualifications:
- College degree; hospitality degree or CMP preferred.
- 2-3 years previous experience in the hospitality industry.
- Minimum 3 years experience in conference services or catering.
- Highly developed communication and organization skills.
- Ability to multi-task, work under pressure, and meet tight deadlines.
- Familiarity or ability to quickly learn Delphi FDC, Social Tables, and Opera systems.
End of Job Description: #IND123
