Team Manager

Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our employees to maintain a healthy work-life balance and provide opportunities for career growth.

**OVERVIEW**:
With the guidance of the Individual Products Sales Manager, this position works directly with the Personal Benefit Consultants and Leads to provide them with support and guidance.

**WHAT YOU WILL DO**:

- Coach, mentor and develop their team to maximize sales results and increase various conversion rates across the sales cycle.
- Performance management - assessing talent, coaching, motivating, and providing meaningful feedback on an ongoing basis.
- Creates a positive working environment within the team.
- Generation of new ideas to enhance work processes.
- Communicating with Sales Manager on their individual team’s results.
- Manage day-to-day performance of Personal Benefits Consultants and prepare and lead weekly, monthly and quarterly reviews.
- Holding the team members accountable to sales targets and meeting expectations.
- Supports the management team with day-to-day operations.
- Track sales team metrics and provide corresponding recommendations to management on a regular basis.
- Achieving sales targets.
- Provides leadership to team members to ensure high quality results, acceptable productivity levels and positive employee morale is met.
- Bring forward solutions to improve processes and workflows.
- Assist the Sales Manager in recruiting and retaining passionate, inspired employees with an exceptional work ethic and attitude.
- Ongoing communication with Personal Benefit Consultants to ensure they are well informed.
- Handles any disciplinary/performance action that may be needed.
- Provides hands on support and assistance to the Personal Benefit Consultants in the handling of customer inquiries.
- Builds and nurtures effective work relationships with internal/external customers and coworkers.
- Acts as a liaison between clients and all internal departments including Medical Underwriting and IP Member Services.
- Ensures turnaround standards are met through effective utilization of both resources and systems.
- Manages complex issues/files.
- Front line and customer escalation support.

**WHAT YOU WILL HAVE**:

- A strong desire to succeed.
- Have or obtaining an Accident & Sickness and Life License by successfully completing the Life License Qualification Program (LLQP) and subsequent exams.
- Enjoy supporting the goals and targets of a team.
- Demonstrated commitment to customer service excellence.
- Ability to identify opportunities for change and improvement, research issues and formulate recommendations.
- Must be able to work under pressure and thrive in a fast-paced environment.
- Proven commitment to the delivery of superior customer service.
- Professionalism in all aspects of service.
- Self-directed with a strong sense of accountability.
- Analytical and self-motivated.
- Above average interpersonal awareness.
- Outstanding time management skills with the ability to multi-task.
- Proven initiative and drive to succeed.
- Excellent interpersonal and verbal communication skills.
- Decision making, problem solving and conflict resolution skills.
- Must be able to work under pressure, manage stress with a high tolerance and maintain composure.

Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our employees by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.

We offer a competitive salary and benefits package and the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, please apply.