Operations Manager

**Position Title**:Operations Manager (Full time)**

**Department**: Facilities

**Location**: 74 Firvalley Court, Scarborough, ON

**Warden Woods Community Centre**

Warden Woods is non-profit charitable organization that has been building caring, compassionate, equitable, and interdependent communities in southwest Scarborough for over 50 years. Our programs and services operate across 5-8 sites within southwest Scarborough, with varying ownership structures and maintenance obligations. Our main centre is a large building surrounded by large grounds and a parking lot, originally a church, which was erected in 1970 at Warden & St. Clair.

**Position Summary**

If you an enthusiastic systems thinker, this may be the perfect role for you

Reporting to and working in close collaboration with the Executive Director, the Operations Manager will be responsible for ensuring all main building systems across sites within our scope of responsibility are safe, functioning and well-maintained. As a key member of our management team, the Operations Manager will also oversee fire systems, access and security, insurance policies, service contracts, AODA implementation and other critical systems for operational effectiveness.
- and long-term implications of operations and facility-related decisions. Responsibilities
- Ensure building systems and properties agency-wide are functioning and well-maintained to support safe, effective safe operations every day all year, incompliance with all relevant laws, codes, regulations, policies, and procedures
- Assess building systems and maintenance issues, determine and execute requiredcourses of action including engaging external trades as necessary
- Maintain and implement Fire Safety Plans across sites
- Develop and maintain Emergency Preparedness Plans
- Develop and maintain Access and Security systems across sites, and lead assetprotection measures
- Perform and/or ensure performance of periodic checks of systems and sites,including pressure gauges, pumps, boilers, air handling units, water storage tanks,electrical panels, fire equipment and hose cabinets, kitchen equipment, with alicensed tradesperson, as required by law and according to agency policies
- Manage physical plant emergencies and support appropriate responses to safetyand security concerns as they arise
- Develop and manage short term and long-term preventative maintenance plansacross sites
- Oversee renovations, refurbishments, office relocations, etc. as required, withconsideration for program and service continuity, safety for the public, employeesand security of organizational property
- Oversee building and grounds maintenance, and waste disposal systems across allsites, liaising with city departments as necessary
- Inventory, review and communicate relevant details of insurance coverage, andmake insightful recommendations for coverage related to our operations
- Inventory, review and make recommendations related to service contracts and majorsuppliers across the organization
- Review utilities consumption and lead measures to minimize costs
- Supervise facilities staff, students/volunteers and external contractors
- Develop and maintain positive working relationships with staff, management,partners, union and all stakeholders, with thorough consideration for the impacts offacility and operations decisions on each stakeholder
- Conduct meetings with the stakeholders on operations and facilities issues in anexpeditious and professional manner.
- Maintain and update records of departmental activities as required
- Complete incident reports as necessary
- Other duties as assigned to contribute to safe, efficient and effective worksites

**Qualifications**:

- A proven problem-solver with sharp analytical skills and an interest in systems solutions
- Minimum 3 years demonstrated experience in a leadership and decision-making role related to facilities and operations management. Within the charitable community service sector is a definite asset.
- Minimum 3 years of supervisory experience, with excellent ability to delegate appropriately and retain accountability.
- Working knowledge of laws, codes, regulations, policies, and procedures related to facilities operations (WHIMIS, Fire Codes, Municipal codes, AODA, etc.)
- Working knowledge of core building systems (Heating/Cooling, Plumbing, Gas, Electrical, Structural Systems, Commercial Cleaning) is a must. Knowledge of commercial kitchen operations, security systems and IT are definite assets. Technical training in building maintenance, Community College diploma or University Degree in Property/Facilities Management or related field is a definite asset.
- Excellent verbal and written communication skills with ability to be pro-active and consider the diverse needs of stakeholders affected by each issue and decision.
- Willingness to learn and grow in the role, seek out appropriate guidance, andexercise sound judgement based on available information. Optimism and