Operations Manager, Student Transportation London

Voyago is hiring a dynamic and highly effective **Operations Manager **for our** Student Transportation division in London, Ontario.**

**Your Role**:
**Operations**
- **Manage** efficient vehicle utilization, minimize deadhead
- **Ensure compliance** with contract
- **Direct activities** related to dispatching, routing, and tracking transportation
- **Plan, organize and manage** the work of staff to ensure that the work is accomplished in a manner consistent with organizational requirements
- **Implement** schedule and policy changes
- **Oversee **effective school year start-up and shut-down
- **Collaborate** with other managers and staff members in order to f**ormulate and implement **policies, procedures, goals, and objectives
- Work with Health & Safety team, in cooperation with government agencies, to **conduct investigations** in order to determine causes of transportation accidents and incidents, to improve safety procedures
- **Follow up** on all manners of progressive discipline
- **Oversee and report **on KPI’s for schools and charters, deficiency lists and any customer satisfaction survey
- **Plan and facilitate** safety meetings and bi-annual driver’s meetings
- **Monitor **spending and oversee divisional budget to ensure all expenses are consistent and in-line with approved budgets.
- **Oversee** payroll administration
- **Mentor, Motivate** and **resolve** conflict management.

**Customer Service**
- You will be the main point of contact for daily operations
- You are integral in the quoting of new business and will ensure compliance to contracts
- You will oversee daily operation’s communication re: STS portal information, maintenance of process, validity of data within the dispatch system
- You will acts as an ambassador for Voyago on and off company property and increase Voyago's visibility within the community by participating in company sponsored events
- You will create and build strong customer relationships

**Reporting**
- You are responsible for KPI’s for both schools and charters You will over see and report on customer satisfaction survey

**Drivers**
- You will manage deficiency list
- You will facilitate safety meetings

You will help plan and facilitate bi-annual driver’s meetings

**Finance**
- You will monitor spending and oversee divisional budget to ensure all expenses are consistent and in-line with approved budgets. You are responsible to oversee payroll administration.

**Other**
- You will always act as an ambassador for Voyago Transdev on and off company property
- You will helps increase Voyago's Transdev's visibility within the community by participating in company sponsored events
- You will help increase visibility within the community by participating in company sponsored events

**Requirements**:
**Your Profile**
- You posses a University or Post Secondary Degree or Equivalent
- You have minimum 3 years experience in a supervisory/management role in operations environment
- Your experience in Student Transportation, Medical Transport or Transportation is preferred but not mandatory
- You have the ability to obtain a B class License
- You posses a Clean Drivers Abstract and clear Criminal Record Search with Vulnerable Sector Search
- You have excellent verbal and written communication skills
- You have previous experience working in a dynamic, high demand work environment with specific deadlines, where the role required handling and maintenance of confidential and sensitive materials
- You have the ability to participate in and facilitate group meetings
- You are willing to participate in education upgrading as required
- You posses proven financial acumen
- You have the ability to travel within Ontario
- You have a strong business acumen and ability to clearly and succinctly communicate ideas
- You are a natural people leader who is driven to ensure others are successful (Employees and Customers)
- You demonstrate professional written and oral communication as well as impressive interpersonal skills

**Benefits**

**The perks**:

- We offer free licence upgrade
- We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
- We are an Award Winning company
- As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
- We focus on innovation and sustainable environmental initiatives
- We support the development, work-life balance and well-being of our employees
- We build a supportive corporate culture that encourages diversity and enables our people to flourish.
- We enable our employees to have a positive social impact by deploying sustainable mobility solutions. We offer our employees opportunities to build their own experience within a local, global Group.

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment p