Customer Care Agent

**Now Hiring**

**Harbour Air**

**Are you looking to work for one of Canada’s Best Managed Companies? Do you enjoy working with a close team of supportive professionals? Are you searching for an employer who provides amazing perks and works hard to provide a work-life balance for their employees? If so, look no further**

**An integral part our Customer Care team, you support team members and guests throughout B.C. to deliver service that goes above and beyond. You will evaluate and respond to guest and team member feedback to identify our strengths, while also seeking opportunities for improvement.**

**Guided by integrity and commitment to Harbour Air’s four core values - safety, innovation, service, and team spirit - you will work under the leadership of our Customer Care and Service Standards Manager, working together to always offer service to a higher level. Your desire to elevate the guest experience through positive relations will invigorate you**

**WORK HOURS**: 20 to 24 hours, additional hours if required (Available to work weekends, and holidays)
**LOCATION**: Richmond (YVR) - Vancouver South Terminal, 4760 Inglis Drive, Richmond
**TERM**: Part-Time Regular
**DEPARTMENT**: Ground Operations, Customer Care
**COMPENSATION & BENEFITS**: Competitive wages, opportunities for growth, flight perks (including buddy passes), interline travel privileges, revenue share program, RRSP matching, discounts at local restaurants and partner organizations, staff events and more

**Responsibilities and Expectations**
- Support the Customer Care department by assisting with various customer centric tasks, queries, and feedback.
- Reply to online reviews and communications, using internal and external platforms - Google, TripAdvisor, etc.
- Proactively engaging with guests about their recent experience by delivering and following up on post-flight surveys.
- Support team members throughout B.C. by understanding internal procedures, and guiding employees through problem-solving.
- Be solutions-orientated when assisting guests with inquiries, fostering guest retention and loyalty.
- Administration and secondary point of contact for Harbour Air’s loyalty program; High Flyer Rewards and Elite Flyers.
- As required, support Front Counter, Customer Care and Ground Operations with various responsibilities.

**Qualifications/Assets**
- High School Diploma or equivalent.
- Three to five years of related customer service experience, airline or tourism an asset.
- Strong communication, organizational, decision-making, and conflict-resolution skills.
- Ability to adapt to changing environment, and handle multiple priorities.
- Intermediary competency using Microsoft Office Suite - Outlook, Excel, and Word.

**ABOUT HARBOUR AIR GROUP**
- Launched in 1982, Harbour Air is North America’s largest seaplane airline. We fly over 450,000 guests annually, including commuters and tourists throughout coastal British Columbia.
- Our people are the backbone of our organization, and we are committed to creating a culture that inspires one another to achieve extraordinary success. We have been honoured as the recipient of numerous awards including Canada’s Best Managed Companies, BC’s Top 55 Employers, and Canada’s 10 Most Admired Corporate Cultures.

**DEADLINE**: Open Until Filled.
- Harbour Air is an equal opportunity employer, we are committed to Diversity and Inclusion and value a diverse workforce. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and communities we serve._

**Job Type**: Part-time
Part-time hours: 20-24 per week

**Benefits**:

- Profit sharing
- RRSP match
- Wellness program

Schedule:

- Weekend availability

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 3 years (preferred)