Restore Manager, Guelph

**Reports To**: Director, Restores

**Division**: Restores

**Hours of Employment**: 40.0 hours per week, Full-time, between the hours of 9 am - 5 pm. Could include weekend hours. Schedule to be determined upon hire. Must be available to work 8-hour shifts.

**Location**: 300 - 104 Dawson Road, Guelph, ON, N1H 1A6

**Who We Are**

Habitat for Humanity Guelph Wellington is leading the way in addressing one of the most pressing issues of our time: the need for affordable homes. We partner with working families in need of an affordable, safe and secure place to live and enable their family’s ability to thrive. We are a land developer, a home builder, a fundraiser, and a mortgage holder. In support of our homebuilding operations, Habitat GW operates two retail home improvement stores called the Habitat ReStore, which sells donated home furnishings, appliances, and renovation materials, with all proceeds helping us build more homes.

Habitat GW is growing. We are an innovative, entrepreneurial social enterprise that has been increasing our capacity for impact each and every year.

**Position Summary**

The Habitat Guelph ReStore is a retail store selling donated new and used building/renovation material and furniture. The ReStore manager, reporting to the Director, ReStores is responsible for the daily, on-site supervision of all store operations including shipping and receiving, inventory management, customer service, cash sales, store layout and product display, and staff and volunteer supervision.

**Duties and Responsibilities**
- **Supervision**:_
- Act as a Habitat GW ambassador with all entities on site
- Assess store staffing needs in consultation with Director, ReStores on an on-going basis
- Training and supervision of staff (3-6) and volunteers (2-6 per shift) including scheduling and ensuring consistent shift coverage
- Ensuring training and compliance with Health & Safety programs for all staff and volunteers
- Conduct regular staff meetings and daily “stand-ups” to manage tasks and priorities
- Scheduling volunteers and overseeing sign-in and logging of hours in Better Impact program
- Developing task/function descriptions for volunteers that reflect shifts in inventory
- Training and coaching of staff in working and developing volunteer engagement
- Conducting yearly performance reviews for reporting staff
- Provide orientation and training for all new staff hires
- **Store Operations**:_
- Cash management include operating point-of-sale system (Cluster), maintaining cash drawer floats, overseeing of opening/closing procedures and daily bank deposits, maintaining petty cash
- Store organization including regular cleaning, housekeeping and maintenance (both interior and exterior)
- In consultation with Director, ReStores assess store layout on regular basis.
- Customer service including sales, telephone calls, complaint resolution
- Managing donation screening
- Conducting daily safety checks of all store areas
- Ensuring observance of all applicable HabitatGW policies and procedures
- **Inventory Management**:_
- Receiving product including tracking of donations to ensure appropriate donor management
- Pricing and Inventory control ensuring that product is screened, priced, processed and moved to sales floor in a timely manner
- Marketing and promotion including basic web-based programs
- Other duties may be assigned as needed
- **Performance Metrics**:_
- As determined upon hire
- Code of Conduct adherence

**Relevant Skills and Abilities**
- Sound judgment and strong prioritization skills
- Strong leadership and excellent verbal and written communication skills
- High attention to detail
- Basic knowledge of building materials, DIY techniques
- Understanding of the retail thrift sector
- 3-5 years retail management experience
- Knowledge of safe work practices, including use of power tools and other equipment
- Strong entrepreneurial skills, good “common sense”
- Physically able to lift and consistently carry up to 25 kg unassisted
- Effective time management and organization
- Demonstrated team building and coaching skills
- Strong interpersonal skills in client and volunteer relations
- Must be computer literate related to MS office products (Excel, Word, Outlook)

**Other Requirements**
- Resident of Ontario who holds a valid G drivers license with access to a reliable vehicle
- CSA approved footwear
- Current police record check required upon hire, and annually with updates

**Why Join Us**
- A meaningful opportunity to make a difference in your local community
- The pride of being part of a highly respected, high profile global non-profit
- A stimulating, fast paced professional opportunity in a team of like-minded ‘world-changers’
- Comprehensive health and dental benefits
- Wellness initiatives including an EFAP plan

**Your Future at Habitat for Humanity GW Awaits**

Applicants must be eligible to work in Canada throughout the duration of their employment with Habitat for Humanity GW. Pr