Dispatcher

1 week ago

Ottawa, Canada Waste Connections of Canada Full time

Waste Connections of Canada an immediate opening for a **Dispatcher** to join our team in Ottawa, ONT. We are looking for a SAFETY inclined, energetic, autonomous and proactive team player capable of making a difference in his/her team and community.

**REQUIREMENTS**:

- Develop routes for the following day based on orders received from Dynamics [SR]; assign routes to drivers.
- Prioritize same-day orders to drivers, based on driver location and availability.
- Provide print and electronic route schedules to drivers for planned and updated orders; follow-up to ensure orders have been received.
- Direct drivers to appropriate dumping facilities
- Provide Hourly Dashboard to Operation Supervisors.
- Answer calls from drivers requesting pick-ups and assign orders as appropriate.
- Communicate traffic problems (e.g., congestion, construction) to minimize avoidable delays.
- Monitor driver route progress (e.g., progress of orders) and driver location to ensure orders will be completed, as scheduled; re-assign or re-schedule as needed to meet service commitments.
- Verify the nature of driver delays, (e.g., truck maintenance problem, traffic congestion, unscheduled breaks), and coordinate solutions where possible (e.g., dispatch mechanic to site)
- Communicate to drivers on changes in routes, or request for overtime hours; listen to and respond to drivers’ concerns re: schedules.
- Escalate concerns about driver performance (e.g., unscheduled breaks) to the supervisor (Operations or Route Supervisor)
- Contact customers to inform them of delays or missed pick-up; communicate revised timelines for pick-ups. Referring to Solid Waste Database.
- Call customers to inform them of on-site issues (e.g., blocked driveway) that need to be resolved for Waste Connections to complete pick-up.
- Log delays and discrepancies in the Solid Waste Database. Must match our Work Order notes.
- Relay customer needs for increase or decrease to current level of service obtained from driver (e.g., insufficient containers) to SWD [reviewed by City Inspectors and coordinator].
- Enter codes (e.g., blocked/Carry-Over Return) on customer order to ensure correct billing information.
- Close out and finalize routes from previous day (generate reports for management)
- Review and correct Route Stats (Daily)
- Generate Fleetmind at the End of Day.

**What’s In It for You?**

You will be joining a company with great operating values and colleagues who embrace a “work hard, play harder” culture. We offer competitive compensation and benefits and retirement packages, alongside a variety of rewards, bonuses, and incentives.

Come, become part of a team that leads by example, through a strong presence in our local communities, charitable giving, sustainability initiatives and more.

Waste Connections of Canada/Enviro Connexions is an Equal Opportunity Employer

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