Accessibility Sales

Accessibility Sales & Service Representative

Durham Medical’s purpose is to improve overall quality of life.

Our compassionate knowledgeable staff set us apart. We support individuals with kindness and expertise by delivering the right mobility, accessibility, personal care and daily living solutions.

What you will do

Our sales representatives work directly with our clients and therapists to select the custom accessibility device that best suits their needs. Our clients trust Durham Medical to ensure that their accessibility devices are safe and fully functional. In this role, you will:

- Deliver on Durham Medical’s customer experience. You will ensure the needs of our clients are met and that we fulfill our promise to make life easier. You will drive to one or more client sites throughout the Durham Region daily. You will demonstrate and introduce clients to the equipment that we will be installing or have installed according to specifications.
- Drive business. You will do research, make cold calls and expand our client base. You will ensure that Durham Medical is the top choice for accessibility devices in the Durham Region area by building relationships and sharing your growing expertise. You will pull from our extensive inventory to demonstrate the products and services to our clients and their teams.
- Build and maintain relationships. You will be a driving force behind our company, continually expanding your network and creating new relationships with clients, therapists, caregivers, and other healthcare facilities in our community. You will nurture these relationships and maintain contact, even after having received the device to check-in with clients and plan follow up visits.
- Train and be trained. You will spend time with our technicians and manufacturers learning the functionality of the devices and gaining comfort with the basic mechanics. You will increase your product knowledge to demonstrate and sell the best choices to your clients confidently.
- Create and document. You will track all sales leads and client details in SAP. You will create detail quotes for our clients, taking into account the funding regulations. You will provide our existing clients with Customer Value Plans to find opportunities to add benefit to their current devices and services.

What you bring
- Experience. You have 3 years experience in a customer-facing sales and service position. Ideally, you have exposure to our client-base and products or an open mind and willingness to learn.
- Construction Skills. You are comfortable using a range of tools and equipment. You have experience assembling, building or repairing. Some basic knowledge of all accessibility lift equipment, ramps, stair lifts etc.
- Communication and Collaboration Skills. You are process-oriented and highly detailed. You have excellent written and oral (in person and on the phone) communication skills. You can build relationships with team members, work in close partnership and thrive in an independent role.
- Empathy and Respect. You can engage our clients in a meaningful way to ensure that their individualized needs are met at every appointment. You approach every interaction with clients with respect, professionalism and empathy.
- Flexibility. You have a valid G class driver's license and can travel to client homes, schools, hospitals and multi-care facilities throughout the Durham region in a company vehicle.
- Additional Must Have Requirements. You can lift up to fifty (50) pounds in order to move or repair equipment and devices. You have a Class G driver's license and a clear and current criminal background check.

Durham Medical values diversity in our workforce, as well as in our clients, suppliers and others. We provide equal employment opportunity for all applicants and Employees and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability or any other characteristic protected by law.

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

COVID-19 considerations:
Protective measures for COVID-19
At Durham Medical, the safety of our employees and our clients is paramount. As such, we take steps to reduce the risk of exposure to COVID-19.

**Experience**:

- sales: 3 years (preferred)