Banquet Sales Coordinator

1 week ago

Oshawa, Canada Holiday Inn Express and Suites Oshawa Full time

**Banquet Event Coordinator Duties and Responsibilities**:

- Preparation of _BEO- Banquet Event Orders_ and responsible to ensure they are issued and distributed in a timely fashion.
- Prepare all typed materials like proposals, contracts, change forms and all other inter-departmental forms accurately.
- Distribute event reports to ensure communication to all internal departments throughout _hotel_.
- Answer banquet and outdoor _catering_ sales inquiries and routing them to appropriate sales manager for handling.
- Be available to show the event space and answer inquires
- Monitor all correspondence to ensure it meets with Hotel policy and procedures.
- Respond within 24 hours to any Group, checking space/rates in system and communicating to respective Manager for further follow up.
- Work closely with _Banquet Manger_ to ensure all aspects of the event have been _cost_ effective and serviced both clients and hotel needs.
- _Tour_, inspect and monitor banquet rooms and presentations.
- Respond to requests for proposals for small meetings / events including set-up, food and beverage needs, rooms and audio visual needs.
- Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service.
- Ensure accurate follow up and communication both internally and to the guest / client.
- Ensure that Pixier Sales and Catering software is updated daily for all event space bookings.
- Ensure that all _accounts_ are properly updated in the banqueting system.
- Ensure feedback received from host / guests are passed on to all departments.
- Ensure a positive working relationship between all departments.
- Able to generate various reports from Banqueting systems and excel to track group and event revenue etc.
- Arrange and manage familiarization / educational trips in line with business needs.
- Attending various trade shows and assigned sales trip with accurate follow up report.
- Follow-up with Sales Manager to obtain/confirm all event-related information in a timely manner.
- Maintain valid call objectives and relevant action _plans_ for each key account/key prospect and ensure all follow up is done in timely manner.
- Maintain up-to-date activity and rate information for each account on the banqueting system.
- Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
- Participate in daily business review meeting, sales meetings and management meetings.
- Any other job related to banqueting assigned by the management.

**Prerequisites**:
Excellent communication skills necessary.

Knowledgeable at negotiating and sales.

Confident at presenting presentations.

Must be flexible to accommodate irregular or extended hours duties.

**Education**:
Degree or diploma in hotel management or Degree in Business _administration_. Advanced _computer_ skills - Knowledge of _Hotel software_ / _PMS_ or Sales + Catering software.

**Experience**:
Minimum 1 to 2 years work experience as a Sales Coordinator or Banquet coordinator in a _luxury_ or full service hotel required.

**Job Types**: Full-time, Part-time

**Salary**: From $19.00 per hour

**Benefits**:

- Company events
- On-site parking

Flexible Language Requirement:

- English not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekend availability

Ability to commute/relocate:

- Oshawa, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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