Host/server Support, Restaurants

2 weeks ago

Vancouver, Canada Terminal City Club Full time

**ABOUT THE POSITION**

The Terminal City Club is Vancouver’s Premier Private Members Club. As a ‘Platinum Club of the World’ and Canadian Society of Club Managers ‘2020 Club of the Year’, we create a welcoming atmosphere for our members and guests with the opportunity to forge new business connections, host clients, entertain friends, keep fit and relax.

Our team of service professionals take care of our members and in turn, we take care of our team. For our employees, we thrive in a team oriented, member-first environment, offering competitive wages, extended benefits & pension, Club Fund bonus, staff events, development opportunities, hot meals daily, easy access to transit and more If this sounds like a place you would like to be a part of, this opportunity may be for you.

**JOB RESPONSIBILITIES**

As a Server Support, you provide best in class support to our service team, helping to create an exceptional experience for our members and guests. Each service experience is elevated by your friendly personality, ability to anticipate the members’ needs, and willingness to jump in where needed.
- Greet and seat guests according to their preferred dining area in the club restaurants and lounges
- Maintain an organized reservation system, informing service staff of seat times, capacity, and special requests
- Answer phone and assist with reservations, take out orders, etc.
- Support servers and bartenders with food running and providing service requests in a timely manner
- Support table maintenance according to established standards: clean, sanitize, set and re-set tables; clear dishes and glassware from guest areas and maintain workstations
- Assist with restaurant and lounge setup, teardown, and side duties
- Communicate effectively and professionally with members and guests; acknowledge by name whenever possible
- Ensure correct and safe storage of all service materials, adhering to health and safety standards

**REQUIRED SKILLS & EXPERIENCE**
- Minimum 1 year Food & Beverage serving experience in a fast-paced environment
- Proven ability to provide exceptional guest service on a consistent basis
- Possess a positive attitude, courteous disposition, and an outgoing personality
- Detail oriented, highly organized, exceptional communication skills and a polished image
- Knowledge of POS (Jonas) and OpenTable systems an asset
- Serving it Right Certification
- Available ‘hospitality hours’ based on business needs including evenings and weekends

**Job Types**: Part-time, Permanent

**Salary**: $18.15 per hour

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Bonus pay
- Tips

COVID-19 considerations:
Work Location: One location

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