Account Executive

**Why F12?**

Look no further if you seek the fast lane into an IT career or wish to supercharge your professional development. You will work hard with a diverse team and gain exposure to technology services in scores of businesses; your resume will become rich with experience and accomplishments. F12 is on a mission to elevate our employees to a minimum $70K salary - with career tracks beyond. We are doing this by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders and their teams. We value humble service, self-improvement, and hard work, and we are looking for like-minded individuals to join us on our journey.

As an Account Executive, you will provide an elevated experience and strategic integration by leveraging F12 VCIO’s to assist in offering an enhanced customer value. You will work cohesively with the managers of the Technical team, Project team, and Coordinators team for seamless escalations and conflict resolution, as well as enabling the Renewals & Conversions team for smooth and successfully renewal of our flagship clients. You will have an in-depth knowledge of your account base and build relationships with purpose. You will understand internal F12 team challenges within your base, work to resolve/align to improve the overall customer experience. Partnering with the Account Coordinators, you will ensure smooth aligned delivery of operational resolution and ongoing communication to the customer.

**What You Will Be Doing**
- Builds business relationships with purpose. Advances organizational goals of approximately 30-35 top-tier F12 accounts while maintaining retention of account base
- With guidance from the VP of Client Relations, defines measures of success for account base in annual and quarterly business plans
- Analyzes individual Client challenges and proposes solutions to resolve them by creating, designing, and implement Client roadmaps
- Leverage’s advice of VCIO to improve roadmap and drive conversion to F12 primary offering
- Presents roadmap to Client in a compelling way. Client is committed to achieving roadmap outcomes
- Clients view Account Executives as an extension of their organization. Consults and makes recommendations on key business decisions. Example, asked to join Client annual business planning sessions
- Advocates for the Client within F12. Identifies and collaborates with internal stakeholders to resolve issues or escalations that impact client experience
- Educates Client on F12 processes that enhance service delivery such as understanding escalation paths
- Partners with internal stakeholders on how to improve account base experience within F12. Present areas of concerns, suggestions for enhancements, or overall trends and works with other departments to implement solutions

**Who You Are**
- Advanced business knowledge and acumen. Understands the components of a successful business and how IT contributes to achieving goals
- Experience building lasting connections that go beyond the traditional vendor relationships. Clients view Account Executives as a trusted advisor, not simply a transactional resource
- A proactive, strategic thinker. Able to ask the right questions and continuously anticipate Client needs
- A skilled communicator, can identify a challenge based on Client feedback, translate requirements to internal resources, and communicate the solution back in a way that is easily understood by the Client

**What You Can Expect From Us**

We take pride in our forward-thinking, dynamic culture that champions diversity and inclusivity and fosters a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Here are some of the components of our total rewards plan:

- Health Spending or RRSP Matching
- Three weeks vacation plus extra Flex Days
- Flexible Work Arrangements
- Reimbursements for educational advancement and certifications
- Leadership development opportunities and growth coaching

**Benefits**:

- Dental care
- Extended health care
- RRSP match
- Vision care

Schedule:

- 8 hour shift