Medical Office Assistant

1 week ago

Calgary, Canada Peak Medical Group Full time

Pinnacle Medical Centers are medical clinics that focus on the unique needs of both patients and physicians throughout the Calgary area. We are Family Physicians and Specialists focused on patients to provide compassionate care, encourage education, and stimulate compliance.

Your Opportunity

As Medical Office Assistant, you will be part of a dedicated team responsible for managing and maintaining positive relationship between patients, physicians, and employees, throughout Peak and Pinnacle at various locations. This position reports to the Administrative Operations Manager.

Your Mark:

- Coordinate patient care through the clinic - waiting room, exam room, and procedures
- Be courteous, polite, and helpful to public and patients at all times
- Printing of Physician day sheets daily in the event of an EMR technical issue
- Explain clinic policy to patients in a polite manner when required
- Schedule appointments for patients according to Doctor preferences
- Make appointment reminder calls as directed
- Reschedule patient appointments as necessary
- Greet patients in person and over the phone and direct to appropriate location/service
- Mark patients as arrived, cancelled, or ‘no-show’ in EMR
- Maintain electronic medical records (EMRs) - update patient allergies and demographics (Personal Health Number, address, phone number) and record each visit
- Escort patients from waiting room to exam rooms and ensure patient and electronic chart is prepared for physician
- Measure vital signs (blood pressure, heart rate, oxygen saturation, height and weight, waist circumference, etc.) of each patient and record in electronic medical record
- Share information gathered from patients with appropriate team members to assist in more comprehensive care of the patient
- Assist in booking specialist, diagnostic and surgical procedures as required
- Collect fees according to protocol (no show appt/ uninsured services)
- Return phone calls to patients and relay advice and instructions from physician
- Prepare examination rooms; setup, and maintain (restock) medical supplies and equipment in all examination and procedure rooms in the LPN absence
- Keep accurate inventory list and order materials as necessary (Staples/Grand & Toy/ Culligan) informing your Site Lead when in need of supplies
- Lock and unlock clinic doors at appropriate times (am/pm)
- Scanning, downloading and linking of patient labs and documents into Electronic Medical Record
- Administer requests for patient information (transfer patient files to/from other clinics, printing files, etc.) in accordance with protocols, ensuring confidentiality is maintained
- Follow clinic guidelines and participate in the development of new ones
- Participate in team and staff meetings as requested
- Be ready to be hands on when Physicians require technical assistance
- Assistance with training new staff when asked
- Ensure the reception desk and waiting area is tidy
- Participate in staff development programs and promote team cohesiveness

**Job Types**: Full-time, Part-time, Casual

Pay: From $19.00 per hour

Expected hours: 15 - 40 per week

**Experience**:

- Medical office experience: 1 year (required)
- Med Access: 1 year (required)

Work Location: In person

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