Customer Inquiry Support Representative

2 weeks ago

Windsor, Canada Enbridge Full time

**Posting End Date**:
May 18, 2025

**Employee Type**:
Regular-Full time

**Union/Non**:
This is a unionized position

**Bargaining Unit/Local**: Unifor Local 758 Windsor Office

**Rate Classification**:Grade 6, $38.83 - $42.88 per hour.

**Employee Type**: One (1) Permanent Full-time Position

We are seeking a Permanent Customer Inquiry Support Representative to join our hardworking team

In this role, you will arrange payment with residential and commercial customers on overdue bills, work with appropriate third parties, as needed, and answer customer questions and concerns regarding their account.

supportive customer service.

**What you will do (Responsibilities)**:

- Processes and determines appropriate action for all delinquent gas accounts.
- Initiates outgoing calls and monitors accounts from on-line systems or hard-copy reports.
- Receives calls via automated dialer platform to resolve collection concerns.
- Works closely with internal and external partners/customers to ensure the best course of action is taken on delinquent accounts.
- Works offline assignments including but not limited to customer inquiries, agency assist, high balance account monitoring, RDLK/RUNL notification issues (CC20s), bankruptcies, tenant notices and vital service requests.
- Processes adjustments, orders, reports, and other account updates as required. Forwards inquiry/complaints as per defined process.
- Follows company and business unit processes, policies, and procedures.
- Assists with training, as requested.
- Promotion of corporate programs/initiatives as required.
- Completes other tasks and assists other departments as assigned.

**Who you are (Qualifications)**:
You will have the following combination of education, skills experience:

- Minimum high school education.
- Excellent verbal and written skills required.
- Excellent customer service and negotiation skills required.
- Demonstrated desktop skills required (Excel, Word, MS Outlook, MS Word).
- Demonstrated, accurate keyboard/data entry skills.
- Experience in a Call Centre and/or Collections environment would be an asset.
- Demonstrated ability to work in a fast-paced team environment.
- Experience working in SAP CIS would be an asset.
- Must be able to work responsibly under direct and indirect supervision.

**Mandatory Testing: Call center testing**

Information For Applicants:

- Applications can be submitted via our online recruiting system only.
- We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

  • Customer Support Representatives

    3 days ago

    Windsor, Canada Sutherland Full time

    **Company Description** Do you have proven experience in going above and beyond to engage with customers? Do you enjoy resolving issues quickly by assessing problems, asking the right questions and building trust with your customers? Are you committed to achieving goals and building relationships through open and engaging communication? **Join Us On-site in...

  • Customer Service Representative

    4 days ago

    Windsor, Canada SPIROL Canada Full time

    SPIROL has an immediate opening for a Customer Service Representative to join our talented team in Windsor, ON. This role is 100% on site, Monday - Friday with scheduled hours of 8:00am - 5:00pm*. *flexible lunch option. *Flexible start date available. Pay rate is $21-$24 per hour.At SPIROL, we work with our customers to help them succeed. From automobiles...

  • Customer Service Representative

    16 hours ago

    Windsor, Canada W&H Impex Inc. Full time

    **Customer Service Representative** **Job Summary**: **Key Responsibilities**: - Identify and address customer needs, with a goal of total satisfaction. - Process customer orders in ERP system in a timely, accurate and efficient manner. - Respond quickly, professionally, and accurately to customer inquiries regarding pricing, products, quotes,...

  • Customer Service Representative

    5 days ago

    Windsor, Canada W&H Impex Inc. Full time

    **Customer Service Representative** **Job Summary**: **Key Responsibilities**: - Identify and address customer needs, with a goal of total satisfaction. - Process customer orders in ERP system in a timely, accurate and efficient manner. - Respond quickly, professionally, and accurately to customer inquiries regarding pricing, products, quotes,...

  • Customer Service Representative

    1 week ago

    Windsor, Ontario, Canada Chef Supplies Store Inc. Full time $30,000 - $42,000 per year

    OverviewWe are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. This role is essential in providing exceptional service to our customers, addressing their inquiries, and ensuring a positive experience with our brand. The ideal candidate will possess strong communication skills and a passion for helping others,...

  • Pharmacy Customer Service Representative

    2 weeks ago

    Windsor, Canada Valor Health Pharmacy Full time

    **Pharmacy Customer Service Representative** Valor Health Pharmacy - Windsor, ON **Job description** **Responsibilities**: - Respond to incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries; - Identify issues and communicate solutions and steps to customers, pharmacies and physicians with...

  • Customer Service Representative

    1 week ago

    Windsor, Canada BMO Financial Group Full time

    1399 Grand Marais Rd West Windsor Ontario,N9E 1E2 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired...

  • Customer Service Representative Manager

    2 weeks ago

    Windsor, Ontario, Canada BNA O&M General Partnership Full time $45,000 - $55,000 per year

    Schedule:8 hour shiftDay shiftMonday to FridayAbout BNA O&M General PartnershipBNA O&M General Partnership (BNAOM), a partnership of ACS Infrastructure Canada, Fluor Canada, and Aecon Group Inc., is seeking candidates for the Operations and Maintenance of the Gordie Howe International Bridge project.Bridging North America (BNA) was selected to design, build,...

  • Customer Service Representative

    1 week ago

    Windsor, Ontario, Canada BMO Full time $34,750 - $44,900

    Application Deadline:10/30/2025Address:2680 Tecumseh Road West Job Family Group:Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and...

  • Customer Service Representative

    5 hours ago

    Windsor, Ontario, Canada BMO Full time $34,750 - $44,900

    Application Deadline:11/26/2025Address:7 Talbot Street North Job Family Group:Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through...