Drop-in Worker

2 weeks ago

Toronto, Canada Margaret's Housing and Community Support Services Full time

Margaret's mission is to provide the continuum of housing and support services for individuals with mental illness through innovative programming, advocacy and education, which empowers them to build and reclaim their lives.

Reporting to the Drop-In Coordinator, the Drop-In Worker’s role is to provide support, orientation and information and referral services to individuals attending the drop in 24/7. The worker must collaborate in a warm and collegial fashion with team members including other employees, volunteers and clients, as well as, referral agencies.

**Key Responsibilities**
- Provide a welcoming environment for individuals attending the drop in to keep out of the cold
- Orient participants to the rules and expectations of the drop in
- Collect data as requested by the City of Toronto
- Link individuals to appropriate housing, medical, and social services
- Advocates for clients who require assistance
- Provides crisis support for clients assessing physical and emotional states to ensure a safe environment for all individuals; performs emergency first aid as required
- Manages conflict and provides one-on-one support to clients in need
- Monitors symptoms of illness and addictions and the impact of functioning on the individual and Drop-In
- Performs routine finance and administration tasks including but not limited to: maintaining confidential files; completing forms; petty cash transactions
- Provide Harm Reduction Supplies, as well as, personal hygiene products and clothing as needed
- Ensure facility is clean and maintained and hot meal and snacks are available to attendees
- Participates in ongoing learning and development as required
- Performs additional tasks and special projects as required

**Required Skills and Competencies**
- Experience working in a community agency
- Experience working with individuals experiencing mental illness and addictions
- Ability to work weekends and night shift mandatory
- Post-secondary education in social services, degree in social work, college diploma in social services with a specialty in mental health and addictions or equivalent experience
- Crisis management
- A strong desire to contribute to a community based organization and the improvement of the quality of life for a marginalized community
- Excellent written and oral communication skills
- Superior interpersonal skills with a high level of social and emotional intelligence
- Ability to work in a team environment
- Approachable and sensitive to the needs of others
- Able to lift and bend and perform light maintenance tasks
- Knowledge of available resources in the community.

Margarets is an equal opportunity employer. Should you need accommodation for the interview process, please do not hesitate to reach out prior to your scheduled interview.

We thank all individuals for applying, however only those selected for an interview will be contacted. No phone calls please.

**Job Types**: Full-time, Fixed term contract, Part-time, Casual

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Weekend availability

COVID-19 considerations:
All employees are required to follow organizational and public health guidelines related to COVID-19 including, but not limited to, wearing a mask in the workplace. All employees are required to be fully vaccinated.

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

Work Location: One location

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