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Site Manager
2 weeks ago
**Site Manager Job Description**
Xtra Storage is a family owned and operated self-storage facility. Our vision is to be recognized as the best Self Storage Company Worldwide. Our Mission is to help create value in people’s personal lives and businesses through a storage facility that is clean, safe and offers superior professional customer Service. Company Values are professionalism, diversity, integrity, teamwork, responsibility, accountability and being customer focused.
Xtra Storage Goals
- Provide superior customer service daily measured through google review and customer feedback
- Increase brand awareness monthly through advertising campaigns measurable from website visits, google ads clicks, phone inquiries and social media
- Be rated the cleanest facility in the area - achievable by daily/weekly cleaning duties and measurable by google reviews
**Position Details**
Customer Service
- Providing friendly customer service with a knowledge of products
- Listen and respond to walk in, phone and internet inquiries as well as customer concerns.
- Conduct facility tour with customer explaining different amenities of facility
- Leasing of storage units and selling merchandise to customers
- Lead sales team to exceed or achieve goals
- Listen and respond to walk in, phone and internet inquiries as well as customer concerns.
- Knowledge of company products and services
- Generate billings, reports, and other documents via computer.
Administrative functions.
- Maintaining operation logs for petty cash, merchandise, reservations, and payments, inventory counts
- Files reports and maintain accurate and up to date records.
- Take deliveries from FedEx, Ups Etc. and administer keys
- Do facility walk through checking locks and facility conditions
- Work closely with co-workers to make sure everyone is up to date on customer information and other important work maters
Maintenance functions.
- Clean spaces and hallways, loading bays and washroom.
- Remove small garbage items
- Office cleaning, sweeping, and moping
- Sweeping and cleaning out units after a customer has moved out
- Adhere to company policies and procedures.
- Maintain a clean and safe work environment.
- Shovel snow by entrance during the winter
Knowledge, Skills and Abilities
- Knowledge of company products and company policies
- Knowledge of Sales and Closing practices
- Clear communication verbal and written, great customer service skills.
- Competence in Professional Computer skills
- Ability to adhere to company policy
- Ability to walk long distances
- Ability to work independently as well as part of a team.
- Ability to show initiative, good judgment, and discretion.
- Ability to work weekends
- Ability to make good judgement and decision making
**Requirements**:
- High School Diploma
- G Divers Licence an asset
- Customer service, apartment lease or retail experience can be an asset
What about Xtra Storage’s Company Culture?
- Positive learning environment
- Energetic co-workers
- Flexible hours
- Supportive management
- Enjoyable office atmosphere
- Employee Discount
- Work/task autonomy
- Family Owned/Operated
- Day Shifts
**Job Types**: Full-time, Part-time, Permanent
**Salary**: $17.00-$24.00 per hour
**Benefits**:
- Casual dress
- On-site parking
- Paid time off
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus pay
- Commission pay
COVID-19 considerations:
We Follow all government guidelines for covid. Employees and customers must wear masks and we have a regular sanitization schedule.
**Experience**:
- Property Management: 1 year (preferred)
- Customer service: 1 year (preferred)
