Dispatcher

**Coach Atlantic Maritime Bus** is currently recruiting a **Dispatcher. **The position will be in **Halifax, NS.**

**Coach Atlantic Maritime Bus** is Atlantic Canada’s Leading Passenger Transportation Company. We’re hiring dynamic, high achievers looking to be **_Difference Makers_** within the industry. We continue to advance across Eastern Canada with our multi-model diverse platform covering transportation segments, such as a Scheduled Line Run, Chartered Busing, Student Transportation and Public Sectors.

Our employee’s success is built on our commitment and emphasis on training and orientation process. We pride ourselves on the growth of our employees by supporting and encouraging them to develop skills that lead to successful careers.

We pride ourselves in having the most modern motorcoach fleet in Canada. We are commitment to continuing to invest in our equipment and the necessary facilities to maintain our fleet. We working on bringing electric passenger transportation vehicles to our region as we see this as the future of our industry.

This opportunity is calling for you if you are looking to become a part of a strong motivated team in a fast-paced industry where your talent matters

This position is responsible for scheduling drivers, assigning vehicles overseeing daily activities of drivers, liaising with the detailing department, maintaining operating procedures and other duties as assigned.

**Responsibilities**:

- Identifies and schedules drivers (monthly, weekly, daily)
- Identifies vehicle availability and assigns vehicles to work types
- Participated in the Emergency Line Rotation
- Assists drivers with routing directions and logistics
- Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns rescue buses and drivers
- Communicates route assignments, last minute changes, any other event that will disrupt service or routing
- Communicate mechanical issues to our onsite motor coach service centre
- Liaises with onsite detailing department to ensure vehicles are clean and ready
- Maintains high compliance to dispatch standard operating procedures
- Handles customer concerns and requests for information in an expeditious and professional manner.
- Escalates unresolved issues to management as appropriate.

Assets:

- Extensive geographical knowledge of the Maritimes (as well as Newfoundland, Ontario, Quebec and NE USA also an asset)
- Previous dispatch or logistics experience
- Commercial driving experience or previous employment in a transportation field
- Previous experience with computerized scheduling systems an asset (The company uses Distinctive Systems: Coach Management Booking System)

Required Education, Skills and Qualifications

Qualifications:

- High school diploma or GED
- Knowledge of regional geography to ensure effective and efficient routing.
- High level of computer proficiency (in word, excel);
- Exceptional organizational skills (detail oriented)
- Great communication skills - interpersonal and phone
- Thrives in a fast-paced environment under pressure
- Able to read and interpret documents and instructions from customers and other team members
- Strong problem solver by trait
- Natural multi-tasker

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$50,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- RRSP match
- Vision care

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift

Ability to commute/relocate:

- Halifax, NS B3K 2V6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- dispatching: 1 year (preferred)

Work Location: One location