Business Support

**Job ID**: 51577

**Job Category**:Human Resources

**Division & Section**:Seniors Services & Long Term Care, LTC Strategic Workforce & Planning

**Work Location**:Union Station, 65 Front Street West, 3rd Floor

**Job Type & Duration**:Full-time, Temporary (18 months) Vacancy

**Salary**:$93,734.00 - $123,449.00

**Shift Information**: Monday to Friday, 35 hours per week

**Affiliation**: Non-Union

**Number of Positions Open**: 1

**Posting Period**: 29-NOV-2024 to 13-DEC-2024

Reporting to the Manager, Workforce Planning & Development, the successful incumbent will lead in supporting the Division in recruitment and workforce administration.

Responsibilities include staffing and payroll - providing expertise and advice to the division on payroll policy and processes, HR policy and collective agreement interpretation for all employee groups - and workforce planning strategies - developing and implementing strategically focused, customer service centred business support and promoting continuous improvement workforce planning strategies for the division.

**Major Responsibilities**:

- Implements detailed plans and recommends policies/procedures regarding program specific requirements.
- Supervises, motivates and trains and orients assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
- Conducts research within the Human Services and/or Payroll areas, ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
- Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
- Oversees resources regarding deployment and contingency planning for the division in response to City and divisional emergencies, specifically the resource allocation for the emergency response centers.
- Develops and implements strategically focused, customer service centred business support, while dedicated to either staffing and payroll strategies or workforce planning services for the division.
- Provides leadership and strategic direction on the analysis of human resources issues, short
- and long-term planning, and the development of related policies and procedures.
- Strengthens/improves performance across the division in the development of human resources programs such as succession planning, performance management, organizational design and realignment, recruitment and incorporating best practices.
- Provides the systematic and timely gathering and analysis of workforce intelligence on a diverse range of staffing requirements or workforce planning requirements for current and future implications to serve as a basis for resource strategy options and plans.
- Researches, identifies and implements innovative and analytical methods for human resource planning and analysis.
- Contributes to the strategic planning in the divisional human services talent and succession management strategies.
- Leads and supports implementation of initiatives as outlined in the divisional Strategic Plan and Human Resources Plan.
- Promotes and creates innovative, measurable business solutions in the areas of staffing and payroll or workforce planning, specifically supporting organizational excellence through the development and implementation of a workforce plan to modernize critical human resource systems and increase compliance, such as management of the various automated programs to ensure compliance with the City's program, and divisional staff development and educational programs as well as the Human Resources Plan.
- Supports the divisional workforce learning and development webpage/house resources and tools for union and non-union staff performance development such as the management exempt site, resource guides, employee handbooks, tools and templates.
- Works closely with the unit Manager and Organizational Development resources to ensure that organizational needs and priorities for staff professional development and training are identified and assessed.
- Co-ordinates and implements the organizational planning and development programs and policies that support change management, organizational realignment, promotion and succession planning, job shadowing and mentorships.
- Participates in significant change management strategies and designs, implements, monitors and reviews the associated change management process with the division.
- Participates in the promotion and marketing of succession management initiatives.
- Develops innovative ways to meet the division's service resource capacity requirements by developing and retaining the best individuals with the right skills, experiences, and competencies in the right jobs at the right time.
- Works closely with unit Managers, Directors and corporate People & Equity and Pension, Payroll & Employe