Manager, Site Operations

**Application Deadline: March 12, 2025**

**Harbourfront Centre** is an innovative non-profit cultural organization renowned for offering artistic, educational and recreational programming across a beautiful 10-acre campus at the heart of Toronto’s waterfront. With events and activities for a diverse public that enliven, educate and entertain, we welcome visitors year-round, fostering a sense of community and celebrating Canadian culture and the rich mosaic of cultures from around the world.

We are currently seeking a collaborative, dynamic, results-driven and knowledgeable **Manager, Site Operations** to oversee and manage the day-to-day operations of our 10-acre site. This position involves managing resources, ensuring operational efficiency, and maintaining high standards of service and safety.

**Position Title**: Manager, Site Operations

**Department**: Site Operations

**Reporting To**: Head of Operations

**Direct Reports**: Site Operations Coordinator, Supervisor, Site Services, Supervisor, Marine Services, Facilities & Maintenance Supervisor

**Number of Vacancies**: 1

**Type of Employment**: Full-time

**Hours of Work**: 35 hours per week, with a work schedule that requires the flexibility to work evenings and/or weekends on occasion based on departmental demand

**Compensation**: Annual salary of $70,000 - $80,000, plus a comprehensive benefits package

**Work Location**: On-site at our waterfront campus, with some remote work possible as per our Remote Work Policy and based on organizational need

**Summary Of Function**:
The Manager, Site Operations plays a key role in the planning, organization and management of site operations activities (custodial, site maintenance and repairs, marine maintenance, landscaping, waste management, event setups/tear-down, strikes and skating rink operation) and in the guiding and mentoring of staff, driving operational excellence and contributing to making our 10-acre campus a beautiful, welcoming and engaging place to visit.

**Duties**:

- Plan, organize and manage the indoor and outdoor site operations activities as required to maintain our 10-acre campus clean, in good working order, and welcoming to visitors and employees.
- Support various departments across the organization responsible for programming and bringing cultural and recreational activities to our campus with the fulfillment and oversight of event/venue set-up/tear-down needs.
- Hire, onboard, train, manage and mentor Site Operations staff, overseeing their performance, providing feedback and being a fair leader who creates a positive and engaging work environment. Responsible for employee full-cycle management.
- Prepare work schedules for Site Operations staff and approve timesheets as per shifts worked.
- Liaise collaboratively with clients, internal and external stakeholders, vendors, service providers with a mindset of service satisfaction and operational efficiency.
- Conduct regular site inspections and audits, proposing and implementing process improvements as needed.
- Resolve operational issues and emergencies and assist staff with delivering operational services when needed.
- In collaboration with the Head of Operations, manage vendor and contractor relationships.
- Ensure compliance with safety regulations and industry standards in all of our operational procedures and practices. Review, revise or develop operational protocols as needed.
- In collaboration with the Head of Operations, monitor and manage site budgets and expenditures.
- Ensure optimal utilization of site resources, equipment and staff.
- Prepare and provide reports that contain meaningful information for the Head of Operations to assess operational and cost efficiencies.
- Make recommendations to the Head of Operations on best operational practices.
- Support the Head of Operations with special projects as assigned.
- Perform other duties of a similar nature as required.

**Requirements**:

- A college or university degree in business administration or related field.
- Proven experience in site operations management, with a minimum of 5 years of experience in a supervisory or leader role within a site operations, facilities management, custodial operation or event set up industry.
- Proven ability to manage teams and resources effectively. Experience must include hiring, training and full-cycle management of staff.
- Knowledge of and ability to ensure compliance with industry-specific and safety and regulatory standards.
- Strong interpersonal and communication skills to be able to work collaboratively with various stakeholders and to provide constructive feedback relating to performance and/or to address issues that require solutions and/or improvement.
- A can-do, solution-seeker and results-driven approach, with a service-oriented and process-improvement mentality.
- A strong sense of initiative and a capacity to work and thrive in a fast-paced environment, juggling multiple tasks and priorities and being able