Call Center Representative

3 days ago

Coquitlam, Canada Reliable Parts Full time

**ABOUT RELIABLE PARTS** Reliable Parts is a leading distributor of appliance parts in the US & Canadian markets with numerous branch locations, shipping hubs, and distribution centers stretching across North America. Our vision, _to improve lives by enhancing choice for everyone, everywhere_, is demonstrated through the exceptional products, services, and value we provide to the appliance parts service & repair industry. Reliable Parts is looking for top notch team members to join our thriving organization. We are also proud of our exceptional employees. They ensure that all orders and inquiries are researched and handled knowledgeably and professionally, and we provide the training they need to succeed. Because of their dependability, we consider them a big part of our success. In turn, we offer opportunities for growth and relocation, as well as great benefits and supportive management that make our growing business an industry leader. **About the Position**: We are seeking a talented Permanent Full-time "Customer Service Representative" who possesses a strong commitment to work and who thrives in a busy, challenging, team-oriented environment. If you are motivated, have a "can do" attitude and a desire to learn and grow with an organization, this opportunity is for you We are a Team Oriented Environment who likes to have fun No Outbound or Cold Calling to Customers All Inbound Calls only Quality Customer Service Driven and not Sales Driven Position is Full-Time 40 Hours and 5 days a week. Normal Office hours of 8:30 AM to 5:00 PM Come and Join our Fast Growing, Continued Growth, and Vibrant Call Center **PRIMARY RESPONSIBILITIES**: - Answer phones and respond to Customer requests - Look up part and model numbers for applicable Appliances - Place Customer orders in computer system - Transfer customer calls to appropriate Employee or Branch - Identify, Research, and Resolve customer issues using the computer system **KNOWLEDGE AND SKILL REQUIREMENTS**: - Strong command of English with pleasant and professional phone mannerisms - Exceptional customer service skills - Strong written and oral communication skills - Excellent organizational skills - Computer literate - Team player - Appliance parts knowledge would be an asset Expected start date: ASAP **Job Types**: Full-time, Permanent Schedule: - 8 hour shift **Benefits**:

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