Guest Experience Agent

3 days ago

Victoria, Canada Brentwood Bay Resort Full time

**What we do and are proud of**

At Brentwood Bay Resort, we’re passionate about creating a luxurious boutique experience that’s truly unique in the Greater Victoria area. Our dedication extends beyond just serving delicious meals, offering relaxing spa treatments, and providing stunning oceanfront suites. We strive to create unforgettable memories for our guests while fostering an environment where our team members can truly shine and bring their unique talents to the table. Our team is built on passion, collaboration, and a shared commitment to delivering exceptional service—all while having fun and staying true to our values of honesty, uniqueness, and graceful hospitality.

**Why this role matters**

As a Guest Experience Agent, you are often the first and last touchpoint in a guest’s journey. You set the tone for their stay and leave a lasting impression. Your role goes far beyond the front desk. You are a warm host, thoughtful problem-solver, and knowledgeable guide who helps guests feel welcomed, understood, and genuinely cared for from the moment they reach out to us.

**What you'll do**
- Welcome guests with warmth and professionalism during arrivals and departures
- Manage reservations, check-ins, and check-outs with accuracy and attention to detail
- Coordinate accommodations, spa bookings, dining reservations, and local activities
- Personalize service based on guest preferences, occasions, and past visits
- Prepare welcome notes, amenities, and special touches that elevate the experience
- Contribute to a collaborative, proactive, and supportive team environment

**What you'll bring**
- 1-2 years of front desk or hospitality experience (luxury hotel an asset)
- Comfort with property management systems, Outlook, and office tools
- Exceptional communication skills, both verbal and written
- A polished, professional appearance and approach
- Ability to multitask while remaining calm, accurate, and composed
- Naturally empathetic and solutions-focused mindset
- Accountability and pride in delivering consistent, high-quality service
- Flexibility to work mornings, evenings, weekends, and overnights as required

**What's in it for you**
- Competitive wage of $21-$23 per hour
- Extended health and dental benefits after three months
- Be part of an award-winning workplace, recognized as Outstanding Workplace of the Year
- Opportunities for personal and professional development
- Perks including a discounted staff menu at 50% off while on shift, complimentary hotel stays, discounts for friends and family, 50% off spa treatments, savings on spa retail products, and free paddle sports rentals

**Job Types**: Full-time, Permanent

Pay: $21.00-$23.00 per hour

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Vision care

Work Location: In person

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