Technical Services Representative 1

**About Compugen**

Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.

If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.

**Technical Services Representative**

**Duties and responsibilities**
- Perform troubleshooting to determine and resolve the root cause of most hardware or software malfunctions at the desktop level.
- Perform hardware warranty and non-warranty repairs of desktops, notebooks.
- Perform complex moves, adds, changes of computer equipment
- Perform complex hardware and/or software upgrades to existing equipment
- Perform network connections for desktops.
- Outsourcing to client sites as required
- Responsible to maintain and update major vendor (HP/Compaq, IBM, Lenovo, Lexmark, Toshiba, etc.) certifications
- Mandatory on call requirement

**Qualifications**
- Minimum 3 years of related job experience
- Experience with current Operating Systems such as Windows 7 and Windows 10
- Proven experience with troubleshooting to determine and resolve problems with laser printers (major manufacturer’s brands) required
- Experience imaging and re-imaging of desktop and laptop computers
- A+ Certification is an asset
- MCP is an asset
- Three or more major vendor hardware certifications (HP/Compaq, IBM, Lenovo, Lexmark, Toshiba, etc.) an asset.
- Good written and verbal communication skills
- Proven sense of urgency to complete tasks and assignments with high degree of adaptability
- Ability to diffuse difficult customer situations and project a positive, confident outlook
- High level of integrity, honesty
- Ability to take direction and follow practices and procedures consistently and accurately
- Good time management skills
- Must be able to work independently as well as in a team environment
- A valid driver’s license, vehicle and insurance is needed due to travel requirement of the position
- Must be able to drive for long periods (up to 4 hours) as necessary
- Must pass Security Clearance check

**Working conditions**
- Have access to a reliable vehicle
- Standard work hours are: Monday to Friday, 9:00am to 5:00pm
- 30 minute, unpaid lunch break
- Regular changes in priorities resulting in frequent assignment changes
- May be required to work overtime, with paid compensation based on the Employment Standards Act of overtime payment for the province they reside in.

**Physical requirements**
- Must be able to lift a minimum of 40 lbs

**The successful applicant will be required to attest their vaccination status. They may also need to provide proof of vaccination, which may be shared, as required and necessary, in the future**

**Equity Statement**

Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs