Amanda Business and Applications Analyst

**Summary**:
**Duties and Responsibilities**:
(These set out the principal functions of the position and shall not be considered as a detailed description of all the work requirements).
- Proactively gather and analyze user requirements to implement system changes, addressing both user needs and emerging business processes.
- Regularly liaise with various departments to assess their system requirements and understand interdependencies.
- Coordinate with internal teams, external agencies, and vendors to ensure continuous system improvements.
- Advocate and implement best practices for system optimization.
- Provide comprehensive technical support to users of AMANDA and its subsystems.
- Train and support departmental staff in utilizing solutions and hardware systems, focusing on enhanced functionality and service delivery.
- Manage system upgrades and develop test scripts to ensure integrity and functionality of new releases/products.
- Facilitate opportunities for integrating AMANDA with other systems.
- Implement processes for data extraction, transformation, and distribution across various data stores.
- Conduct SQL, PL/SQL, JAVA, and Crystal Reports scripting.
- Design and program customized reports, forms, and documents, maintaining a log of changes and modifications.
- Create and maintain scripts for custom reports as per internal and external requirements.
- Develop simple, accurate user manuals and ensure the availability of training resources.
- Design and maintain comprehensive documentation for system processes and integrations.
- Build and maintain interfaces, integrating AMANDA into our financial systems.
- Perform other related duties and projects as assigned.

**Position Requirements**:

- University degree in Computer Science or similar field of study or a combination of training, education and experience deemed equivalent.
- Minimum five (5) years’ progressive experience in systems design, development, support and implementation.
- Minimum three (3) years' progressive experience in a Granicus/AMANDA role with a focus on business process, database administration and advance reporting.
- Business Analyst certification and related Amanda/Granicus certification is an asset.
- Previous experience in a project delivery role like Business Analyst, Developer/Configurator, Tester, Project Manager for a public sector employer or client.
- Strong analytical and project management skills.
- Strong technical knowledge of Granicus Amanda 7 platform and experience integrating it with other technologies.
- Demonstrated excellent organizational and time-management skills, with ability to prioritize and complete tasks with keen awareness for accuracy and attention to details.
- Ability to identify, develop and implement process improvements.
- Ability to work independently as well as work collaboratively and effectively as part of a team.
- Demonstrated commitment to enhancing a safety culture and a culture of continuous improvement.
- Proven completion of Ministry of Labour Worker Health and Safety Awareness training.

**CUPE 157 Pay Group 11 **- Minimum $82,968 annually; Maximum $95,200 annually

**Expected Work Location**:50 Church Street City Hall (eligible for some remote work)

**Hours of Work**:Currently Monday-Friday 8:30am - 4:30pm

The City of St. Catharines is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Division to ensure your accessibility needs are accommodated throughout this process.