Field Service Specialist

2 weeks ago

Toronto, Canada Hearinglife Ltd. Full time

**Scope**

Reporting to the National Service Manager, the Field Services Specialist is responsible for providing technical end user support, instrument calibration maintenance, repair and overall maintenance on several different manufacturers’ equipment.

**Duties and Responsibilities**
- Support assigned region/locations and maintain customer contacts with Hearing Clinics and hospitals
- Selling of product equipment (listening devices, hearing accessories) to customers
- Installation/set-up of product equipment for customers (hearing equipment, sound booths, etc.)
- On-site repairs, conduct diagnostics on equipment, manage service schedules/contracts
- Phone support for customers and provide information for potential new equipment
- Attend trade shows, conferences
- Provide Hospitals and clinics with product demonstrations and training
- Maintain customer satisfaction by ensuring adequate technical operation of all our medical devices
- Troubleshoot equipment on a technical level with customers over the telephone
- Provide software support for our products for customers
- Provide unit upgrades or product enhancements
- Provide equipment, calibration, hardware, software and service support to our customers
- Provide phone support, repair support and be the product expert within your assigned region
- Support for maintenance and diagnostic equipment, both in-house and on-site
- Plan and coordinate technical activities such as product bench repair, telephone technical support to customers, troubleshooting, testing and repairing various products
- Perform equipment calibration and maintain required documentation in our systems
- Stay current with technical changes on products and internal processes
- All other duties as assigned

**Education and Experience**
- Post secondary Diploma or Degree in a service product field is required (Computer Repair, Electronics technology, medical diagnostic equipment, mechanical repair, or equivalent)
- Ability to travel domestically (60% day travel, 20% overnight travel)
- 2+ yrs experience working in a technical service environment
- 2+ years experience working with the selling of products/repairs, warranties, annual services
- Experience in installing, calibrating, repairing and maintaining electronic equipment
- Ability to inspect and test electronic equipment and assemblies
- Outstanding attention to detail and strong organizational skills
- Ambitious and hunger for continuous learning
- Technically minded and have a high degree of adaptability and flexibility
- Proficient with Microsoft Office (Word, Excel, PowerPoint)
- Project a positive and confident attitude focused on meeting and exceeding customer expectations
- Excellent verbal and written communication skills and interpersonal skills to interact with customers
- Bilingual (French/English) an asset

**Accommodation**

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

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