Junior Project Manager

**Purpose**:
Why: The Junior Project Manager helps to ensure that projects are produced on time and on budget, and to the service standards expected by our customers.

Role: The Junior Project Manager is the point person for all projects, and coordinates their pre-planning, execution, and completion.

**Deliverables**:
**Produce up to $3,000,000.00 Annual Revenue at 40% Gross Profit Margin**
- Intake booked projects from Sales Manager and schedule them into production for efficient and profitable completion.
- Schedule and organize all ServiceBuilt employees and hourly independent operators, tools, and materials to complete projects in the most efficient way possible
- Set and discuss daily and weekly goals with Crew Leaders. The crew plays an essential role in reaching your targets as a Junior Project Manager and you will need an effective plan.
- Ensure all necessary materials and tool rentals are ordered and arranged in advance to prevent delays to the production schedule.
- Schedule and manage all subcontractors and their materials to complete projects on budget and on time.
- Support production efforts of Crew Leader daily to ensure ServiceBuilt employees are producing on budget and on schedule.
- Maintain regular contact with subcontractors, suppliers, designers, customers, employees, Administrator, Production Manager and Sales Manager, to ensure that all project progress is on track.

**Maintain an Average Rating of 4/5 or Higher on Customer Response Survey**
- Communicate with all customers as necessary to understand any questions they may have. Check in with customers weekly to ensure they are happy with the progression of the project.
- Update all customers with any changes to their project schedule.
- Ensure all ServiceBuilt employees and subcontractors are communicating with customers in a professional and polite manner.
- Ensure none of the ServiceBuilt employees or subcontractors communicate with customers about the work scope, design, or make suggestions outside of the contracted scope of work.
- Oversee any customer complaints and ensure they are resolved in a timely manner. Complaint customers must be contacted within 24 hours of complaint being received. All complaints must be reported to the Production Manager within 12 hours along with suggested method of resolution.
- Conduct a final customer walk through to ensure full satisfaction and that all deficiencies have been taken care of, prior to final sign-off of project completion.

**Update Daily, Track and Report on all Required Project Administrative Systems**
- Maintain and update Projects in Company Cam, share updates as required with key stakeholders (Crew Leader, Customer, Production Manager, Sales Manager).
- Maintain and update accurate data in QuickBooks Time, the company’s payroll time clock software, for yourself and your assigned crews daily as well as review of timecards in Quickbooks Time.
- Sign off on ServiceBuilt Scope Document at the completion of the entire project.
- Accurately complete all expense forms - travel mileage and job related - for yourself and review the submissions of your assigned crew. Submissions are due bi-weekly to the Administrator.

**Provide Continual Communications Feedback and Improvement of Production Systems**
- Conduct initial ServiceBuilt orientation to ensure that all new employees are briefed on site organization and basic ServiceBuilt policies.
- Conduct initial safety training to ensure that all new employees clearly understand ServiceBuilt safety practices and are committed to their execution.
- Ensure all new employees have a clear understanding of tools: their use, how to operate them safely, cleaning procedures, as well as storage use and organization.
- Coordinate all training necessary for each employee to develop required skills in their specific role in order to produce jobs confidently and efficiently.
- Ensure all employees understand the importance of goal setting and are committed to tracking their productivity on site.

**Skill Set & Experience Desired**:

- Proven background in Project Coordination or Management
- Proven leader in a work environment
- Valid Ontario G Drivers License
- Experience in a Customer Service role as part of a Service Team
- Experience in a Supervisory or Managerial role
- Experience in working with the General Public on a daily basis
- Highly capable and confident verbal communicator
- Highly capable with cloud-based software, apps and technology in general
- Highly capable with coordinating and managing complicated schedules
- Familiar with and able to write Standard Operating Procedures (SOPs)
- Familiar with and able to conduct Goal Setting and Review (GSR) meetings
- Familiar with and able to develop and maintain Training Programs
- Familiar with and able to set, manage and control Budgets (labour and materials)
- Familiar with and able to create Spreadsheets in Excel and/or GoogleSheets
- Familiar with and able to follow Project Communication