IT System Administrator

**About ORION**:
ORION is a not-for-profit organization dedicated to empowering Ontario researchers, educators, and innovators. We foster a community of more than two million users at more than a hundred universities, college, hospitals, research institutions, as well as most of Ontario’s school boards. We enable ground-breaking discoveries and cutting-edge education by connecting institutions and regions through our network, facilitating collaboration, and providing our community with the digital tools and expert support they need to make the world a better place.

As Ontario’s backbone of innovation, ORION has a unique mandate that bridges public and private sector interests through its operation of Ontario’s advanced research, education, and innovation network. ORION is dedicated exclusively to supporting and enhancing the collaboration and innovation capabilities of Ontario’s researchers, educators, scientists, innovators, and learners. This means working with a broad range of people and groups in universities, colleges, research labs and institutes, hospitals and health research facilities, innovation support organizations, school boards, government, and private companies, as well as having to understand and manage a diversity of viewpoints, positions, and interests.

**Position Summary**:
The IT System Administrator will lead and manage infrastructure deployment, upgrades, monitoring and reporting of all production resources as well as capacity planning, insights, and provide technical support for all infrastructure and tools to ensure stability, reliability, scalability and operational efficiency.

This role is for those with technical troubleshooting and previous industry experience only.

**Primary Responsibilities**:
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- Support employees with ‘deskside’ technical support as required to address IT concerns; resolving or preventing technical problems
- Oversee the day to day operations, support, and maintenance of the office IT network, servers, laptops, wireless AP and related infrastructure
- Manage public-facing services requiring certificate issuance and renewals
- Engage during new staff onboarding to ensure proper systems and access are available
- Maintain disaster recovery and business continuity plans, including the administration and testing of backup/restore capabilities (Veeam)
- Ensure general compliance with ORION IT and security policies and assist with security risk assessments, vulnerability scans, and remediation tasks as necessary
- Work closely with the Security Operations team and the CISO to respond to security-related incidents, including reporting, investigating and resolving breaches, and implementing safeguards and countermeasures
- Ensure compliance with IT and Security policies and timely remediation of any items highlighted in the security scorecard, security audit, and vulnerability assessment
- Maintenance of published documentation for technical procedures, policies, and standard processes related to Service Desk and IT support
- Log all service requests into the IT Service Management Tool
- Manage IT assets in consultations with finance and facilities personnel
- Provide technical inputs and advice in support of ORION support systems strategy and architecture, aligned with business and community needs

**Skills/Abilities**:

- Highly proficient in configuring, maintaining, and troubleshooting Dell storage Area Networks (SAN)
- Good understanding of SharePoint, with the ability to create objects and workflows
- Strong knowledge designing, configuring, and maintaining VMware ESXi environment
- Knowledge and experience of configuring and maintaining Microsoft Windows Servers roles and Active directory environments
- Good understanding of IP networking concepts and protocols
- Strong experience of managing hybrid cloud environment (Azure, etc.)
- Thorough understanding and working knowledge of Palo Alto next generation firewall and IPS
- Strong understanding and technical knowledge of Veeam backup and Replication server
- Working knowledge of security tools such as Cisco AMP, Cisco Umbrella, Zeek, and Nessus
- Ability to work independently with limited direction
- Excellent planning, prioritization, and organizational skills

**Qualifications**:

- University degree or college diploma in Computer Science, Information Systems, Business Administration and/or equivalent related experienced
- Minimum 5+ years in IT infrastructure operations
- Certification such as CCNP, MCSE, PCNSE, and VCP a must
- Certifications such as CISSP and CCSP are an asset

**Benefits**:

- Flexible work-from-home policy
- Comprehensive benefits package
- Career training and development
- Generous holidays/vacation days
- Many other perks

Job status: Full-time/Permanent

Location: Toronto

Work model: Hybrid