Customer Service Representative

7 days ago

Penticton, Canada Okanagan Label Full time

Okanagan Label and Print is a locally owned and operated business in the South Okanagan city of Penticton. The land between two lakes has plenty to offer for those who enjoy outdoor activities, but also caters to those who enjoy the amenities of a city with the atmosphere of a small town.
Okanagan Label and Print is a family-orientated business manufacturing premium alcohol labels for the majority of the local wineries, but we also reach beyond borders to serve customers in the United States, Dominican Republic, and Panama.
**Customer Service Representative - located in the Penticton Manufacturing facility.**
- Managing winery, distillery, and brewery accounts.
- Identifying customers’ needs and providing knowledgeable input and solutions.
- Communication management regarding product quotes for customers and invoicing.
- Being up to date with new printed products and their composition.
- Be organized and detail-oriented with strong analytical skills and the ability to multi-task and adapt.
- Ability to manage time, creating an efficient daily schedule.

ADDITIONAL SKILLS and EDUCATION
- Must have a good command of the English language and be able to write in full grammatical sentences.
- Must have a very good understanding of Colour theory, including explaining any design elements to customers.
- Excellent proofreading skills.
- Computer literacy with print management software
- Must possess a positive attitude and exhibit great customer service.
- Effective and strong interpersonal skills

**Salary**: $37,798.00-$60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Overtime

Supplemental pay types:

- Overtime pay

**Experience**:

- customer service: 1 year (preferred)
- Print related: 1 year (preferred)

Work Location: One location

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