Family Support Worker, Homeless Emergency Response Outreach

**Are you a changemaker? Come on INN**

**Who Are We?**
We’re an amazing team, doing amazing things every day. Inn from the Cold is the largest organization in the Calgary region dedicated to supporting families experiencing a housing crisis.
At Inn from the Cold, we offer more than a job; we provide an opportunity to make a profound impact on the lives of families in need. Our values guide us — compassion, accountability, respect, inclusivity, courage, and innovation. We are driven by our vision of a thriving community where every child and family have a safe and stable place to call home.

We prioritize people, recognizing the uniqueness and worth of everyone who walks through our doors. Our commitment to reconciliation and equity is not just a statement; it's a journey we're dedicated to, actively working alongside Indigenous peoples and marginalized communities to dismantle oppressive structures. As a trauma informed organization, we create a safe and supportive environment, promoting healing and resilience.

We are a multidisciplinary team united by a shared vision, mission and values. Collaboration is at the heart of our work, and we believe that diverse perspectives drive our success. It is this diversity and the respect and value we have for each other and our community that makes us stronger.

If this sounds like a place where you would want to work, please review the position below to see if there’s a fit with your skills and experience.

**What Are We Looking For?**
- **Position Title** Family Support Worker, Homeless Emergency Response Outreach (HERO) Project
- **Job Type** Full Time, Temporary - June 3, 2025 - March 31, 2026 (32 hours/week)
- **Department** Programs & Services
- **Reports to** Manager, Homeless Emergency Response Outreach (HERO) Project
- **Shifts Available**
- 4 consecutive days including weekends

**Position Overview**
Inn from the Cold (The INN) is seeking passionate and committed Family Support Workers to support families in crisis through the Homeless Emergency Response Outreach (HERO) Project. As part of this one-year pilot initiative, Family Support Workers offer direct support to families experiencing homelessness, ensuring smooth daily operations of an innovative hotel stay project. Using a trauma-informed, and family-centered approach, FSWs assist families in navigating hotel stays, including conducting program orientation and communicating expectations, as well as providing essential needs such as food, clothing, hygiene products, and other supplies. Working as part of a collaborative HERO project team, FSWs also support in coordinating and providing on-site child and family engagement and cultural opportunities. FSWs also work alongside the Outreach & Housing Case Managers to support families in achieving housing stability through a housing-focused case management process.

**What You’ll Do**
- Provide on-site and in-person support for families in hotels stays throughout the afternoon/evenings, creating connection and a sense of safety and stability.
- Engage with families and develop a rapport in a trauma-informed and culturally sensitive manner.
- Conduct a welcome and orientation for families arriving at the hotel, ensuring they are aware of program expectations, the hotel and external surroundings, safety considerations and how to contact the HERO Project team for support.
- Provide direct support to families in meeting their daily basic needs, including providing hygiene, clothing, bus tickets and food access by picking up and delivering supplies to families at the hotels.
- Coordinate family/child/cultural activities and engagement opportunities on site, in collaboration with the INN’s Programs teams and other community resources.
- Work collaboratively with the Outreach & Housing Case Managers in implementing the family housing-focused case plan.
- Conduct regular safety checks on families at hotels and liaise with hotel staff as required.
- Help maintain cleanliness and organization in hotel rooms and hotel spaces.
- Act as the first point of contact for urgent situations with the family and hotel staff during the evenings.
- Participate in shift updates with the Shelter FSW team providing information regarding a family’s needs or concerns, and operational needs for overnight support.
- Coordinate any urgent or critical situations with The INN’s after-hours management on-call as required.
- Maintain records of hotel occupancy, safety checks, and other operational logs.
- Maintain accurate, timely, and confidential documentation of family interactions, case notes, intake and assessment information, safety concerns and records of support and service referrals.
- Maintain strong and positive working relationships with team members, co-workers, supervisors and organizational leadership.
- This position description reflects the general duties of the role but is not intended to include all duties that may be inherent in the position. The Family Support Worker, Ho