Cosmetics Manager Sm Vol

**Location**:
4429 Kingsway, Burnaby, British Columbia, V5H 2A1

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

**Why this role is important?**

**SUMMARY**:
To manage resources of the Cosmetic department in order to maximize and achieve sales targets. To model excellence in customer service and demonstrate the highest level of professionalism to every customer and staff member. The ideal Cosmetic Manager will:

- Drive a Passion for Results - Drive store sales, champion the Customer experience, plan and drive execution and drive overall improvement
- Engage our People - Build collaborative relationships, build talent, engage and inspire, communicate effectively, influence others
- demonstrate Personal Leadership - Build trust, adapt and learn, lead by example on all Shoppers Drug Mart initiatives (eg. Derm Consultations, Makeup Artistry, etc.)

**DUTIES & RESPONSIBILITIES**:
**Sales Expectations**
- Utilizes corporate Sales Tracking Tools and Dashboard to set sales goals and adapt sales program to meet targets
- Sells to customers and coaches / mentors staff in selling skills
- Ensures sales maximized through developing effective sales techniques
- Strives at a minimum to achieve and meet sales total department targets
- Assists in determining that financial objectives for Cosmetic department are established and achieved
- Ensures staff achieve productivity objectives
- Ensures brand sales are tracked and annual targets are achieved

**Customer Service**
- Monitors and communicates CSI survey results and objectives with team members
- Actively models the desired behavior with eClienteling to provide superior customer service and maximize sales, and to help reach department targets on all eClienteling metrics, and monitors the usage by staff
- Utilizes and maintains a robust Siebel - Back End eClienteling system
- Books appointments for events and manages annual incremental event schedule
- Promotes products through marketing and encourages use of the PC Optimum program
- Introduces and promotes Assisted Selling to customers
- Answers customer inquiries regarding products, return policies, etc.
- Resolves customer complaints according to established guidelines
- Ensures staff are trained to beauty sales standards

**Team Leadership**
- Creates an environment where “selling is fun”
- Assists in hiring quality Cosmeticians with excellent customer service and selling skills
- Develops and reviews development plans with staff to upgrade skills
- Challenges Cosmeticians continuously to attain targeted goals
- Addresses performance issues directly, with respect and fairness, involving the Front Store Manager where necessary
- Prepares performance appraisals in association with Front Store Manager
- Recommends performance pay increases to the Associate-Owner
- Demonstrates a professional image, including clean and complete uniform with name badge, full make-up, and wearing only cosmetic and fragrance brands that Shoppers Drug Mart sells
- Ensures team and self utilizes Derm Centre (where applicable) when conducting Skin Care Demonstrations and Consultations with each Cosmetician, aiming to achieve “3” per eight hour shift or “1” per four hour shift
- Articulates and demonstrates “Blue Culture Principles” and C.O.R.E Values”
- Fosters an environment that supports “Blue Culture Principles” and “C.O.R.E Values” and engages team members

**Operations**
- Utilizes corporate sales tools to continuously track Cosmetic sales
- Ensures Cosmetic Operating Standards are in place
- Identifies “peak hours” and schedules shifts accordingly
- Works with FSM to maintain balanced Cosmetic inventory and overall department image
- Ensures staff attend and participate in Shoppers Drug Mart specific training programs ie: Programs found on SDMU
- Works with FSM to ensure pricing, signing, and ticketing of merchandise is accurate
- Designates Cosmeticians as specific brand captains and ensures they attend appropriate vendor school
- Reviews and uses customer service survey scores as a motivational and educational tool for the Cosmetic team
- Adheres to image/ uniform guidelines

**Marketing and Merchandising**
- Works with merchandisers to implement displays to reflect promotional programs as communicated on the In-Store Web
- Co-ordinates and implements in-store promotions
- Follows New and Now calendar provided
- Creates incremental calendar of in-store events
- Conducts outbound marketing and networking within the community

**General**
- Complies with all health and safety regulations
- Complies with all store policies and procedures
- Complies with loss prevention policies and procedures and ensures they are executed in the department
- Acts professional at all times

**QUALIFICATIONS**
- Planning, Judgment and Decision Making
- Independent thinking and decision making when dea