Customer Service and Administrator

**About Gunnebo Group**

The Gunnebo Group is a global leader in security, offering innovative products and services to protect and control the flow of people and safely secure valuables. We operate worldwide through our 3,400 employees, 25 country locations, and 10 production facilities to serve customers in over 100 markets. Through our businesses, Gunnebo Entrance Control and Gunnebo Safe Storage offer solutions to customers in retail, public transport, public and commercial buildings, industrial and high-risk sites, and banking.

**About The Role**

The Branch Administrator's primary job responsibilities are maintaining optimal office operations, supporting the branch with day-to-day tasks, managing our company's general administrative activities, and ensuring that the branch operates efficiently.

**Responsibilities**:

- General office reception tasks
- Monitor & address branch inbox for service requests
- Obtain information, generate work orders, perform necessary follow-ups
- Handle & resolve customer inquiries & complaints
- Monitor & manage technician timesheets & expenses
- Monitor & manage SLA reporting
- Update work order status & data in real-time & ensure accuracy
- Monitor exception reports - the responsibility of a Branch Manager
- Upcoming target dates & past due orders
- Update & complete missing fields
- Monitor & manage all sub-contractor related work
- Generating purchase orders, processing invoices for PO's with work completed, monitoring open sub-contractor orders
- Monitor & manage work order invoicing
- Review work orders to prepare for invoicing
- Maintain invoicing files - organization/filing
- Purchasing & accounts payable
- Order parts for quoted jobs, service orders & stock
- Process received packing slips & purchase orders
- Management of petty cash & bank deposits
- Accounts Receivable
- Credit card processing, cash & cheques
- General Support to Branch Manager, Sales, and Service Coordinator
- Inventory support
- Other duties as required

**Job Requirements**
- Must be located in Canada. We are unable to accept overseas applicants at this time.
- A minimum of 2 years’ office administration is required
- Must be proficient in MS Office 365, Teams, & One Drive
- Experience in Sage 300 is an asset
- Previous accounting/invoicing experience is an asset
- Previous experience in the Security Industry is an asset

**Knowledge / Education requirements**:

- Completion of high school required

**Personality requirements**
- Excellent communication skills, verbal and written
- Works well independently, takes direction well
- Works well under pressure and is able to multi-task
- Punctual and reliable
- Must be detailed oriented, analytical and accurate
- Must possess good organizational, interpersonal and strong communication skills, as well as a demonstrated ability in problem-solving and responsiveness to the branch’s needs.

**Why join us**

Are you passionate about sustainability, innovation, safety, and collaboration? Our employees have ideas for building a safer and more sustainable tomorrow and the drive and passion for realizing them. Our attention to societal trends, our ability to translate these into business opportunities, and our dedication to customers, sustainability, and digitalization have earned us a place among the leading companies in our industry.

We believe that building long-term relationships and integrity are keys to success. Performance-driven by a forward-thinking attitude, passionate teamwork, and the fierce will to continuously learn. If that describes you, we will gladly make way for your ambitions. From day one, we support you with your personal growth through challenging positions and comprehensive learning and development opportunities in a dynamic, diverse, and proactive working environment.

**Please note**: Gunnebo provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or medical need, please contact the HR Department so that arrangements can be made for the appropriate accommodations.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Tuition reimbursement
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Administrative experience: 2 years (required)
- Customer service: 2 years (required)

**Location**:

- Burnaby, BC (required)

Work Location: In person