IT Operations and Support Manager

**IT Operations and Support Manager**

**Job Description Summary**

AIDE Canada is a national autism initiative headquartered in Richmond BC. We are funded by the Public Health Agency of Canada and administered by the Pacific Autism Family Network (PAFN). We deliver resources and information to support the autism and/or intellectual disability community. Our friendly, neurodiverse staff enjoy a culture of inclusivity, positivity, and purpose. Our offices are located in a purpose-built sensory friendly environment. We love what we do and the positive, measurable difference that we make in our community.

**What you will do**:

- Work to ensure the smooth operation of the AIDE Canada website (Sitefinity based) and the AIDE Canada Library site (Koha Based) by overseeing SEO, service, and publishing initiatives
- Provide ongoing support to the AIDE Canada and the Pacific Autism Family Network operational team on cross-functional projects
- Create and monitor performance goals for direct reports
- Review service provider vendor support contracts, evaluate vendors and manage vendor relationships
- Recommend and implement technology along business / project needs
- Ensure AIDE Canada is prepared for major changes in technology and platforms
- Stay current on emerging IT trends, particularly related to web related platforms and the Office365 suite

**What you offer**:

- A college or university degree in Information Technology or a related field (Substantial relevant experience in lieu of a degree will be considered).
- 5-7 years of experience working with azure based deployments
- 2-4 years’ experience directly supervising and mentoring technical staff
- Business acumen and ability to communicate with technical and non-technical people
- Ability to communicate effectively with both non-technical and technical clients
- Ability to deliver business goals and capabilities through people, process and tools
- Demonstrated success in managing large, cross-functional projects
- Strong risk management skills

**Preferred Skills and Experience**:

- Familiarity with Azure Web Services and a serverless architecture
- Familiarity with SLAs and ticketing systems
- Office 365 suite including Microsoft dynamics, Power BI, Flow, SharePoint
- Some experience working in HTML/JS
- General networking understanding including SSL, domain management
- Prior experience with Sitefinity, Koha, and/or Google analytics is a plus
- Prior PBX/SIP experience is a plus
- Amazon Web Services experience a plus
- Non-profit or social service agencies experience would be an asset
- A connection to the autism and/or intellectual disability community is highly desirable. If you are connected to our community, we encourage to include this in your cover letter.
- Some customer service experience preferred

**Compensation**:$85,000 per year plus benefits.Hybrid working option available.

**How to Apply**

**Salary**: $75,000.00-$85,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site childcare
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Richmond, BC V7B 1C7: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you connected to the autism and/or intellectual disability community? (Connections are highly preferred and include self-advocates, family members, caregivers and autism and/or ID service providers)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Information Technology: 4 years (required)
- non-profit: 1 year (preferred)

Work Location: Hybrid remote in Richmond, BC V7B 1C7