Room Attendant

1 week ago

Tofino, Canada Wickaninnish Inn Full time

Job opening criteria

The company

We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.

While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment.

Job description

Join our Housekeeping team as a Room Attendant, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World's Best Hotel.

Yes, the bulk of the work in most Housekeeping Departments is cleaning; let's not gloss over the fact that Room Attendants clean toilets, sinks, showers, make beds, vacuum kilometres of carpet each day and fold mountains of laundry. What is different at The Wickaninnish Inn? It's the culture, the leadership and the empowerment given to every employee to seek out those moments where they can engage with a guest and make their stay that much more memorable. The department prides itself on setting the stage for guests; one day you could be helping set a room up for a surprise birthday with balloons and twinkle lights and the next day tasked to ensure that a guest's special pillow is in the room prior to their arrival. You are not a back of house employee, you are front and center

Please note due to COVID-19 operating regulations/standards some duties may change.

Financial Commitment Incentive available.

**Objectives**:
Be one of the front line contacts for guests requiring Housekeeping assistance, committed to ensuring the guests' Wickaninnish Inn experience exceeds their expectations.
Project a friendly and professional demeanour to guests, making them feel welcome and at home while at the Inn.
A professionally groomed appearance.
A positive and pro-active attitude.
A calm and capable demeanour.
Handle cash and gratuities with accuracy, honesty and discretion.
Keep work area clean, tidy and fully stocked.
Complete all necessary administrative duties so work is properly documented.
Keep all Inn guests safe and free from harm.
Some duties may change due to COVID-19 operating regulations/standards.

A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges you'll have access to alongside your experience at the Inn: Employment Benefits

Profile description
Must possess the desire to be part of a world-class Housekeeping/Guest Service Team.
Exemplary guest service skills and a demonstrated willingness to exceed guest expectations.
Ability to multi-task in a busy environment and creative problem solving skills are necessary.
Excellent interpersonal and verbal communication skills are needed. Full command of the English language is required.
Ability to maintain all COVID-19 operating regulations/standards.
Must enjoy working evenings and weekends.
Previous experience in a full service hotel an asset.

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