Office Assistant

5 days ago

Brantford, Canada ServiceMaster Full time

**About Us**

ServiceMaster Restore is a trusted leader in the disaster restoration industry, dedicated to helping people and businesses recover from fire, water, and mold damage. As a locally owned and operated franchise, we combine national strength with local expertise to deliver exceptional service.

We are currently seeking a proactive, detail-oriented **Office Assistant** to join our team. This role is essential to the smooth operation of our daily office activities and plays a pivotal part in supporting both our administrative and customer service functions.

**Position Summary**

**Key Responsibilities**
- Answer and direct incoming phone calls in a professional and courteous manner
- Assist with scheduling, dispatching, and coordinating technicians and job assignments
- Perform data entry and maintain accurate records in our CRM and job management systems
- Create, edit, and manage documents using Microsoft Office (Word, Excel, Outlook, etc.)
- Process and track invoices, payments, and other accounting tasks in QuickBooks
- Support the office manager with file organization, customer correspondence, and supply inventory
- Follow up with clients, insurance contacts, and vendors as needed
- Maintain confidentiality and professionalism in all interactions
- Perform other administrative duties as assigned

**Required Qualifications**
- High school diploma or equivalent; associate degree or higher preferred
- 2+ years of experience in an office or administrative role
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Experience using CRM software and data entry systems
- Working knowledge of QuickBooks (Desktop or Online)
- Excellent verbal and written communication skills
- Strong attention to detail and organizational skills
- Ability to multitask and prioritize effectively in a fast-paced environment
- Positive attitude and team-player mindset

**Preferred Qualifications**
- Prior experience in the restoration, construction, or service industry
- Familiarity with ServiceMaster systems or industry-specific software

**Benefits**
- Competitive hourly pay (based on experience)
- Opportunities for advancement within the company
- Training and development provided
- Supportive, team-oriented work environment

Pay: $45,220.98-$62,896.54 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

**Language**:

- Mandarin (preferred)

Work Location: In person

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