Support Services Manager

Angel Food & Support Services is growing and is hiring a Support Services Manager. The Support Services Manager manages the overall day to day operations of well organized, safe and cost effective Food Services, Housekeeping and laundry departments; ensures food preparation, food safety practices and housekeeping procedures are followed in accordance with the established policies and procedures and licensing requirements; ensures high quality, nutritious and appealing meals, as well as clean, comfortable and safe environment for the residents.

**Responsibilities**

**Departments**:

- Manage and evaluate departmental goals, objectives, policies and procedures to ensure the food services standards, food safety, sanitation and housekeeping standards, environment safety, cleanliness are met.
- Manage assigned budgets by monitoring expenditures and taking actions as required.
- Order, receive food, laundry and housekeeping supplies and resolve discrepancies with suppliers.

**Human Resources**:

- Interview, hire, orient and coach staff in accordance with the facility’s orientation requirement.
- In consultation with Company Human Resources, evaluate, discipline and/or terminate staff as required.

**Staffing**:

- Provide leadership to staff by directing work activities, including defining, setting and communicating priorities, assigning work-loads and arranging department staff scheduling.
- Conduct monthly staff meetings to discuss policies, service delivery priorities and residents’ concerns.
- Perform staff education in compliance with food services, infection control, health & safety and WHMIS standards.
- In the absence of the Company Senior Management/Human Resources, responsible for after hours on call staffing replacement.

**Quality Assurance**
- In partnership with Clinical Dietitian, ensure the nutritional and therapeutic requirements of the residents are met through menu planning and standardized recipes in accordance with required standards.
- Manage and maintain quality monitoring programs including regular Food Services and Housekeeping audits.
- Participate in the Accreditation activities of the facility. Site has recently been Accredited

**Food Services**:

- Plan, lead, direct and supervise the preparation and service of high quality food utilizing standardized operating policies and procedures.
- Plan and deliver seasonal and special occasion menus that are compliant with all related regulations, fit the residents’ nutritional and therapeutic needs, and meets the facility and resident’s expectations.
- Implement menus and recipes according to nutritional and therapeutic diet needs of the facility.
- Review and modify standardized recipes to ensure consistent high quality production outcomes including quality, nutritional & texture requirements, quantity, portion sizes, and resident satisfaction.
- Plan and deliver catering events, special meals and programs as required.

**Housekeeping & Laundry**:

- Oversee the cleaning procedures of the environment and facility laundry.
- Coordinate cleaning schedules of the facility and ensure processes follow infection prevention practices.

**Other**:

- Participate as a member of the management team by attending meetings and serving on Committees (i.e. Occupational Health & Safety) as required.
- Identifies and implements systems and processes which ensure the facility remains fully operational during emergency situations.
- Build effective working relationships with individuals within and outside the organization including residents, families, vendors, contractors, health authorities, licensing bodies and other external agencies.
- Performs other related duties as required.
- Conduct all fire Drills and other emergency drills as per the facility Policy.

**Qualifications and Skills**
- Member of Canadian Society of Nutrition Management and/or Registrant of College of Dietitians of BC mandatory
- Culinary certificate from recognized Institution preferred
- Previous working experience in long term care and assisted living facility
- Food Safe Certificate Level 1 & 2
- WHIMS certificate
- Must obtain a Criminal Record Check clearance performed by BC Ministry of Public Safety & Solicitor General
- Vaccinations as required by the Facility

**Job Types**: Full-time, Permanent

Pay: $55,000.00-$62,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- On call

Licence/Certification:

- CSNM or RD (required)