General Manager

2 weeks ago

Markham, Canada Chartwell Full time

Chartwell Rouge Valley Retirement Residence provides seniors in Markham a warm and welcoming atmosphere in the heart of a thriving Asian community. The General Manager role is an exceptional opportunity for an energetic, motivated leader with operations management experience, preferably in a relevant sector such as Retirement Living or Hospitality. Our vision of Making People’s Lives Better inspires you. You thrive in leading passionate teams to deliver a superior customer experience and would love to ensure the residents at Chartwell Retirement Residence truly feel at home and enjoy a great day every day.

**Our General Managers are accountable to**:
**Manage Talent**:

- Lead an interdisciplinary team of Managers, Sales Consultants and front line employees;
- Build a strong team: sources, selects and onboards key talent;
- Actively plan for succession;
- Develop employees: coaches and manages performance.

**Drive Results**:

- Expect personal accountability
- Recognize and rewards results
- Ensure focus on our 4 key results: Financial, Customer Service, Employee Engagement, Managing Reputational Risk

**Lead and Influence**:

- Lead culturally responsive programs tailored to our Asian community
- Engage employees

**Ensure Commitment to Service Excellence**:

- Align with our RESPECT values;
- Communicate the importance of looking through the lens of the customer.
- Fluency in English and Mandarin or Cantonese
- Experience in a the Retirement Living, Hospitality, or another relevant sector;
- Minimum of 3-5 years’ experience in a leadership role;
- Very strong communication skills and the ability to interact with residents, families, community professionals and various outside partners;
- Demonstrated decision-making, problem-solving, and budget management skills.

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

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