Retail Customer Service Representative/service

1 week ago

Kamloops, Canada Cap-it Kamloops Full time

Key Responsibilties
- Ensure Retail customers are taken care of and liaise with shop staff to make sure there are positive outcomes for the customer
- Ensure show room is neat and tidy with up dated pricing
- Inventory management. Advise owner of descrepancies
- Ordering and ensuring accuracy of customer orders
- Maintain and update appointment calendar on a regular basis
- Track customer orders with suppliers and update on a regular basis
- Maintain neat and accurate customer records

Ideal Requirements
- Knowledgeable in outdoor lifestyle products as well as truck accessories
- Experience in retail and after market lifestyle products
- 1-2 years of Safety and Compliance experience

Duties Include:

- Inspect customer installs and make adjustments to provide positive customer out comes
- When installs are complete review them with customer and provide customers with answers to any questions they may have
- Collaborate with shop staff to ensure positive outcomes for customers
- Manage install schedule
- Participation in Occupational Safety and Health Administration (OSHA) inspections, providing inspectors with appropriate documents and identifying safety measures,
- Ensure timely ordering of parts for customer installs

Requirements and Qualifications:

- Experience and asset but not essential.
- Team player and skills with demonstrated abilities to interact well with all levels of associates and customers
- Proven ability to encourage and motivate others in a positive manner.
- Self-motivated, assertive, and quick to respond
- Works well under pressure
- Excellent analytical capabilities
- Strong Microsoft Office skills (Word, Excel, Powerpoint, Teams, Sharepoint)
- Quick Learner & Problem Solver
- Valid Drivers licence
- Good physical condition as some aspects of the job require physical work

**Job Types**: Full-time, Permanent

**Salary**: From $24.00 per hour

**Benefits**:

- Casual dress
- Extended health care
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission pay
- Overtime pay

Work Location: One location

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