Assistant Manager

20 hours ago

Kitchener, Canada Passion Martial Arts Full time

**About us**

Passion Martial Arts is a small business in Kitchener, ON N2P 2N4. We are professional, agile, customer-centric, and our goal is to Passion Martial Arts is a brand new martial arts club serving the Waterloo Region. We have one of the largest facilities in KW with over 4k sq.ft. of space, state of the art installations and top quality instructors in Kung Fu, Kickboxing and expanding. We bring together a strong family of passionate martial artists in fun and family-friendly atmosphere.

Our work environment includes:

- Modern office setting
- Food provided
- Casual work attire
- Flexible working hours
- Lively atmosphere
- Regular social events
- Wellness programs

**Overview**:
**Responsibilities**:

- **Schedule Coordination**:

- Coordinate and manage class schedules for martial arts programs.
- Ensure adequate coverage of coaches for all classes and events.
- Adjust schedules as necessary to accommodate member needs and facility requirements.
- **Membership Management**:

- Handle membership inquiries, sign-ups, renewals, and cancellations.
- Maintain accurate records of member information and payments on our CRM system
- **Front Desk Oversight**:

- Supervise front desk staff, providing training and guidance as needed.
- Monitor daily operations, including check-ins, inquiries, and phone calls.
- Address member concerns and ensure a positive customer experience.
- **Equipment Procurement**:

- Research and identify high-quality martial arts equipment and supplies.
- Coordinate with suppliers to negotiate pricing, terms, and delivery schedules.
- Manage inventory levels and reorder supplies as needed to maintain stock.

**Qualifications**:

- At least 3 years in retail assistant manager or similar position
- Previous experience in a martial arts or fitness facility preferred.
- Strong organizational and time management skills.
- Excellent communication and interpersonal abilities.
- Proficient computer skills, including experience with scheduling software and membership management systems.
- Ability to multitask and prioritize tasks in a fast-paced environment.

**Attributes**:

- Passionate about martial arts and fitness.
- Detail-oriented with a focus on delivering exceptional customer service.
- Proactive problem-solver with the ability to think critically and make sound decisions.
- Team player who thrives in a collaborative work environment.
- Flexible and adaptable to changing priorities and business needs.

**How to Apply**:
**Job Type**: Part-time

**Salary**: $19.00-$25.00 per hour

Expected hours: 20 - 30 per week

**Benefits**:

- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Evening shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Scheduling software: 1 year (preferred)
- Health club management: 3 years (preferred)

**Language**:

- French (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Kitchener, ON N2P 2N4 (required)

Ability to Relocate:

- Kitchener, ON N2P 2N4: Relocate before starting work (required)

Work Location: In person

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