IT Help Desk Associate

3 days ago

Edmonton, Canada KINGSTON ROSS PASNAK LLP Full time

**IT HELP DESK ASSOCIATE**

**The Opportunity**

You have the opportunity to maintain our mission critical call coverage and to provide triage support for standard technical problems and requests. You are the starting point for ensuring a service-oriented employee experience.

**The Role**

Reporting to the IT Manager, you will collaborate with our IT team while being responsible, self-motivated, detailed oriented, and a good communicator. You have a proven track record of providing excellent customer service and troubleshooting solutions in a growth-oriented Firm.

**The Challenge**
- Provide internal information technology support, software updates, and hardware maintenance
- Provide technical advice and assistance to employees
- Troubleshoot errors and fix system issues via periodic testing, help desk tickets, and other methods
- Oversee the implementation, deployment, and operation of information systems and technology solutions for business needs
- Perform security and quality control testing
- Assess and document the requirements of end-users
- Assign user names and passwords for employees and reset as required
- Provide orientation to new users of existing technology
- Perform in-person, on-site repairs of PC desktop hardware, printers, and other peripherals
- Evaluate performance of computer systems, add in additional RAM if necessary, and make appropriate changes to the infrastructure
- Analyze complex business needs presented by the user community and/or customers/clients and recommend technical solutions
- Maintain and keep the company's telecommunication systems running with mínimal downtime
- Evaluate hardware and software to ensure that it meets company requirements
- Set up monitoring of the computer system to prevent any unauthorized access by employees during the workday
- Assist with the planning, approval, and implementation of technology projects
- Integrate and implement business solutions related to information technology
- Stay informed on new or emerging trends and technologies that provide clear benefits to the organization, business partners, and/or customers/clients

**What You Bring**
- Degree or diploma in computer science, computer systems engineering, software engineering, web design, or a field related to the industry
- Two years of related experience
- Demonstrated aptitude for learning new technologies
- Ability to effectively communicate technical concepts to non-technical members of the organization
- Familiarity with various programming languages and development platforms
- Strong knowledge of browser compatibility problems for all platforms and major browser types
- Ability to effectively communicate both verbally and in writing
- High level of integrity and work ethic
- Ability to prioritize and manage conflicting demands
- Demonstrated time management skills
- Ability to work individually as well as part of a team
- High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment
- Experience or willing to learn: Powershell, LAN/networking knowledge, VOIP, and Linux

**What We Bring**
- A competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business.
- A total rewards package, including above market paid-time-off and benefits
- A flexible and remote working model
- A unique opportunity to build, grow, and leave your impact on a local firm

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