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Branch Operations Coordinator

2 weeks ago

Lethbridge, Canada Gescan Full time

**Branch Operations Coordinator**:

- Req ID: 34690
- Date: Jan 1, 2025
- Location: Lethbridge, AB, CA, T1H 6X2
- Brand: Gescan

**About Us**:
With over 60 years of industry experience, Gescan has 29 branches located across Western Canada. At Gescan, we leverage our strong global resource base, our local expertise, and our family-oriented values to deliver the best service to our customers and suppliers.

We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In Canada, we are represented by 9 locally managed electrical and industrial distributors and have over 110 locations with coverage in 8 provinces.

**_What’s In It For You?_**
- You will be joining a market leader with over 40 years of experience to help you elevate your potential.
- You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.
- A chance to get involved in the forever growing electrical industry.
- We house the largest inventory to better service our customers and deliver on sales commitments.
- An opportunity for career development across many business departments within our organization.

**Scope of the Position**:
The Branch Operations Coordinator ensures operational excellence in customer service and safety by coordinating branch operations, supporting and mentoring associates to deliver superior customer service, and adhering to high safety standards. This role involves reviewing all operational functions and ensuring that business processes, work instructions, and OH&S procedures are investigated, developed, scheduled, measured, and posted. The position also contributes to establishing and maintaining the branch's goals and objectives and may include overlapping responsibilities with other positions within the branch.

**Major Responsibilities**:

- Influence teamwork to achieve optimum efficiency and branch goals.
- Identify solutions to issues that may affect the service, efficiency, and productivity of the branch.
- Provide support for all roles, including inside and counter sales positions and warehouse functions.
- Ensure continuous improvement in administrative task performance, including regular and timely task completion, correctly and accurately.
- Process customer returns and credits.
- Handle vendor returns (paperwork processing), defectives, freight claims, and yearly returns.
- Track and resolve customer shipping errors.
- File all paperwork.
- Manage the Branch Occupational Health and Safety Program, ensuring implementation and compliance by staff and customers.
- Manage monthly OH&S meetings, keep the OH&S board up to date, and post minutes.
- Ensure certifications, including health and safety and forklift, are kept up to date.
- Train associates on all system and branch operation tasks, approved branch processes, policies, and procedures, as well as customer service and product knowledge standards.
- Mentor all branch staff on system and branch operations tasks, striving for operational excellence.
- Manage inventory, including cycle counting, ensuring accuracy, and tracking inventory loss.
- Ensure the branch is kept clean, products are organized and well merchandised, and displays are maintained and up to date.
- Ensure warehouse and office equipment is regularly maintained, and any equipment and shelving/racking damage is promptly addressed.
- Perform other duties as assigned.

**Education & Training**
- High school diploma required
- College/University diploma/degree (business, sales or marketing) an asset
- Formalized Occupational Health & Safety training
- Working knowledge of Microsoft Word, Excel, Outlook; WISL freight system, SX system preferred

**Experience**
- 2-3 years recent, related experience
- Previous experience in administration, Customer Service, Operation and Health and Safety Support.

**Benefits & Perks**:

- We offer a competitive salary, plus a full set of benefits, including:

- Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
- Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
- Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.

**More information on Gescan**:
Facebook: Gescan Canada
LinkedIn: Gescan
YouTube: GescanTV

Sonepar places the planet and diversity and inclusion at the core of its vision driving our business ethos.

Today, Sonepar is the leading distributor of energy-efficient products, pioneering the energy transition and making sustainability a priority. At Sonepar, we firmly believe that every action is crucial in safeguarding the environment, driving our commitment to a more sustainable future. We have accelerated our own tra