Management Information Support Specialist

**Job Description**:
**We are Canada Life**

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Be your best at Canada Life.

We are looking for a
**_Management Information Support Specialist_**

Reporting to the Associate Manager, Management Information, Finance, you will be a supporting member on the team involved in creating queries, scan outputs and reports for our Individual Customer business partners. This role will take responsibility for all business-as-usual, manual, semi-automatic and automatic scheduled routines.

**What you will do**
- Confirming intended and successful completion of routine tasks i.e. daily, weekly, monthly, etc.
- Monitoring system availability/connectivity. Escalating concerns to both the team and affected business units of delays/outages in a timely manner
- Contributing to process documentation/technical guides to provide clarity and ensure accurate and explicit instructions are maintained
- Comprehending source code at a high level to be comfortable with performing minor edits, like criteria change requests i.e. date ranges
- Recognizing when query output does not match the expected result and raising any concerns to the team to investigate
- Answering or triaging questions from business partners regarding routine design/output
- Maintaining the scan catalog/inventory to ensure query attributes remain evergreen and consumer reviews are conducted
- Populating routine reports that require manual intervention
- Participating in and providing Year End project support

**What you will bring**
- Experience with one or more of the following: IBM Personal Communications (or other Mainframe Emulator Environments), FTP, Cognos 11, SQL Server/Management Studio, MS Access, MS Excel, Visual Basic, Power BI
- A strong technical aptitude
- Above average mainframe navigational skills
- Demonstrated analysis and problem-solving skills
- Demonstrated ability to manage competing/changing priorities
- Strong written and verbal communication skills
- Ability to work well in both a team setting and independently
- Self-motivated, takes initiative and ownership
- Knowledge of our annuity, guaranteed, segregated fund and/or mutual fund systems, products, and processes is an asset
- Experience in a technical support role is an asset

**Be your best at Canada Life

**We are one of Canada's top 100 employers**
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._

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Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_