Bilingual Billing Coordinator

Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York.

Osler prides itself on attracting and maintaining some of the brightest talent in the legal field. Our lawyers, students, management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting place to begin a career or carve out a new path. We care about our staff and the working environment here proves it.

Reporting to the Billing Manager, the Bilingual Billing Coordinator is responsible for assisting in all phases of client billing, including prebill review, bill preparation, eBill submissions, ad hoc reporting and issue resolution. This is a detail-oriented position with an emphasis on internal/ external client service, time management, technical tasks and interpersonal skills.

**Major Responsibilities**
- Process prebills received via Prebill Viewer and handle monthly billings for approximately 20 to 25 Billing Partners
- Work with legal assistants and lawyers to drive billing of WIP
- Responsible to drive results, bill WIP and resolve any issues
- Follow up with the Billing Manager, Partners and clients as appropriate regarding WIP and billing related issues
- Draft and finalize client invoices for distribution to clients
- Oversee and coordinate month end billing efforts
- Deal with escalation of billing disputes and act as first point of contact before escalation.
- Submit and coordinate eBills
- Maintain good relations with internal and external clients
- Maintain accurate client and matter information records with regards to billing
- Assist with special projects such as task-based billing and staff training
- Participate in the implementation and testing of systems upgrades and billing software
- Active involvement in process improvements including innovation, finding more efficient ways to improve the overall billing process and customer service

**Position Requirements**
- Education and Experience_

This position requires a college diploma and three years of billing experience, preferably in a professional services environment or a law firm. Bilingual in English and French is required. An equivalent combination of education, training and experience may be acceptable.
- Knowledge and Skills_
- Experience with eBillingHub, Aderant, Prebill Viewer and MS Office software products is an asset
- Excellent communication skills (both oral and written), attentive and ability to learn on the job, interpersonal skills
- Attention to detail, organization and time management skills along with the ability to balance daily work
- Positive attitude, patience, resilience and a sense of humour
- A billing compliance and procedural mindset is required

We are currently working in a hybrid work arrangement, with a requirement to work partially in the office and an opportunity to work remote.

**Accessibility and Accommodation**

**Background and Reference Checks**

Please note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.

If you have the required background with the ability to provide exceptional customer service and wish to work in one of Canada's leading law firms, please reply in confidence with a cover letter and résumé by the closing date.

No agencies or phone calls please.

LI-Hybrid
LI-AC1

**Behaviors**: Required
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

**Motivations**: Required
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization