Care Team, Psychometry Support

3 days ago

Toronto, Canada Possibilities Clinic Full time

**Possibilities Clinic**

We’re looking for a full-time **Care Team, Psychometry Support** who is passionate about working within an innovative and multidisciplinary group practice. This position is a hybrid-role, which requires 2-3 days in the office each week.

Our clinic thrives through these core cultural values:

- Change is possible
- We are always “becoming”
- Success requires a team
- Diversity and inclusion strengthen our team and services
- Science with empathy creates meaningful synergy

**The position is right for you if**
- You’re a caring, detail-oriented, and enthusiastic individual who looks forward to supporting members and patients of various teams
- You thrive in a patient
- and administrative-focused environment
- You have an exceptional standard of written and verbal communication
- You balance efficiency and accuracy well, and enjoy a fast-paced environment
- You value upholding discretion and confidentiality

**Responsibilities**
- Identify duties that need to be completed as soon as you are alerted that a new assessment has been booked;
- Support our clinicians through technical questions as needed;
- Send out, and ensure the completion of psychologist ordered questionnaires for ADHD and Signature Assessments;
- Prepare courier packages, arrange deliveries, and arrange returns for Signature Assessments;
- Score, scan, and shred Signature Assessment paper protocols;
- Draft reports for ADHD and Signature Assessments;
- Monitor inventory and order as needed;
- Communicate with the clinicians assigned to the case and with other psychometry team members as needed;
- Demonstrate empathy, strong clinical knowledge, and ability to respond to difficult situations effectively;
- Participating in a hybrid work model, coming in office 2-3 times each week;
- Reporting to the management team as necessary;
- Other duties as mutually agreed upon.

**Qualifications & Skills**
- Demonstrated experience in a customer service and client-facing role required
- Demonstrated experience in an administrative setting (healthcare administration preferred)
- High School Diploma or equivalent (Bachelor’s Degree in Health Care, Psychology, Analytics, or related field preferred)
- EMR experience is an asset (i.e., Oscar Pro)
- Technologically advanced

**What We Offer**
- A supportive environment as an equal-opportunity employer
- A team of colleagues who value the essential role you play in helping others
- Hybrid work environment
- Team social events
- Opportunities to expand your knowledge across healthcare disciplines
- Company pension plan
- Extended health care benefits after successful completion of probation

**Pay Range**
- Starting at $18/hour

**Salary**: From $18.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Work from home

Schedule:

- Evening shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Toronto, ON M5P 3E2: reliably commute or plan to relocate before starting work (required)

**Experience**:

- healthcare administration: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location: Hybrid remote in Toronto, ON M5P 3E2

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